That does sound scary! The insurance company told me they had seen footage of it falling off the ramp and said it was extremely scary to see it happen and very very lucky no one was hurt.
We did initially say we wanted a like for like replacement, but I think they are going to give us market value for the car and my company will let me choose a new one. Could mean I end up with another e-Golf, but gives me more options especially now there is a bit more choice in the EV market.
If the lift was not defective and by all accounts it was not.
Then one can only assume that one of arms of the lift was not put under the body shell of the car when it was lifted !.
I have seen one almost fall off a lift a long time ago.
The lift started to raise then when it was about five feet off the ground, one side continued to lift and the passengers side just stopped.
The car almost tipped off the lift.
When the lift engineer strip it down, he found that the key way had sheered off in one side of the lift but it still continued to lift the side with the motor attached !.
The car had to be lowered manually.
The key way that sheered cost about £2 but it took nearly all day to complete the repair.