Just got this message from we connect customer services regarding my not being able to activate heating/cooling via app without car plugged in. Please tell me this is rubbish.
Flabbergasted!!
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That's really strange. My wife's ID3 registered December 2020, can heat and cool via app when not plugged in. It is a Family model. I wonder if some of the 1st Editions had something different then?
Mine's a life model. Wondered if anybody else can shed any light on this. Why would it work plugged in but not when unplugged? It can't be a hardware issue, surely?
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598 Posts
Nope, my first edition did it this morning whilst not plugged in. Toasty warm it was too! The app didn't really do much. I pressed start on the airconditioning page, a spinner appeared and when I got in the car 10 mins later it had defrosted and was lovely and warm!
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What software version are you running?
I'm got a 1st running 2.1 and I used the app to heat mine this morning. It took about 30 seconds for the app to sync with the car and the heating was running just fine when I got to the car about 2 minutes later (It wasn't plugged in).
On the face of it, the message you received appears to be incorrect.
I'm got a 1st running 2.1 and I used the app to heat mine this morning. It took about 30 seconds for the app to sync with the car and the heating was running just fine when I got to the car about 2 minutes later (It wasn't plugged in).
On the face of it, the message you received appears to be incorrect.
I'm on 2.0 and it's a life spec. I can activate heating/cooling via the app but only when the car is plugged in.
I was thinking that, but I'm amazed they're saying it's hardware. I am going to book it in but I'm on holiday soon and was going to wait till after then in case there were problems.
I supposed theoretically during the production run the car was updated so that it could run without being plugged in and yours was built before then. Is there any way we can see the actual production dates of our cars?
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style running 2.1 and i can cool/warm via the app without it being plugged in
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598 Posts
I think the simple answer lies somewhere between arse and elbow.
Just rang them and chap I spoke to said they made a mistake and should have said software not hardware!
You're lucky, I have to scrape the car before I set off, one of the best features of an electric car, missing! Customer services seem to have a terrible lack of knowledge about the car.
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598 Posts
Like most customer support call centres then.
Typical VWAG, “what we have sold you falls short of your expectations, I guess it sucks to be you right now but we really don’t care because we’ve had your money, bad luck”
A leopard never changes its spots, I was burned 10 years ago... it seems very little has changed.
A leopard never changes its spots, I was burned 10 years ago... it seems very little has changed.
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598 Posts
Don't come over here throwing stones around glass houses. I've had some terrible customer service from the Japanese and European brands as well over the years. None of them have nailed customer service.
The problem you have is that the brands pay their customer facing staff badly who in turn move around the brands on a very frequent merry go round and there's very little passion in the trade.
The problem you have is that the brands pay their customer facing staff badly who in turn move around the brands on a very frequent merry go round and there's very little passion in the trade.
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