[X4dow]

I just managed to extend my 14p day/5.5p (5 hours) night tariff up to jan 2023.
If yours is due to end in the next few months ( and go up to 20 something during day), try and get it renewed/fixed for 1 more year at your current price.

 

[Harry6]

How did you manage to renew before the end of your term?

 

[farmergiles]

I have no such option when I login to my account.

 

[X4dow]

my term was due to end on feb 2022 and go into the 20 something pence during the day, after a couple emails, i manage to "renew it" to the tariff i had ( december 2019 octopus go faster 5h 2030) from jan 2022 to jan 2023

 

[donald]

This seems to be very inconsistent of them.

I am soon at the end of my current fixed price.

Last month I wrote and asked what would be happening, they said 'we'll tell you towards the end of the month'.

I called at the end of the month (no such information) and they said 'Oh, well, yes, it'll go up but it is a variable smart tariff so we can't say what to' and so I said 'what if it was today' and they said '20-something p/kWh', to which I was glum. No offer to fix there and then, I did ask.

Got an email today saying my tariff would 'roll over to standard variable tariff'.

So I 'phoned up and they said 'oh, your current tariff will roll over, no change, because you have been on smart tariffs since Jan 19, and this will be fixed to 2023'.

... so for me, 4.5p/kWh from 8:30+3hr and my current 13.8p/kWh day.



Phhffffffttt ... frankly, come the date of my actual contract renewal, I am expecting 'anything' could happen!! I'm struggling to follow all of that, but I'll roll with it because it is, after all, a 'beta product' and I take it as such.

Octopus ... give me those rates and I'll for sure keep plugging those recommendations for you!!! I mean, what can I say, I am at the mercy of a kind and generous beneficent energy company, it seems?

 

[james rogerson]

my term was due to end on feb 2022 and go into the 20 something pence during the day, after a couple emails, i manage to "renew it" to the tariff i had ( december 2019 octopus go faster 5h 2030) from jan 2022 to jan 2023

Who did you send email to and more important are they still working there, people have been having their GO/GOFASTER renewed and reporting an increase, as a matter of interest what was your Tariff before, was it from FEB 2021

 

[Aberdeenleaf]

When I go into the app, it confirms I'm on GO (16.92p and 5p)
But nothing about a start date/end date.
I'm not overly concerned as it must be at least Aug/Sept, just pointing out it doesn't say.

 

[farmergiles]

When I go into the app, it confirms I'm on GO (16.92p and 5p)
But nothing about a start date/end date.
I'm not overly concerned as it must be at least Aug/Sept, just pointing out it doesn't say.

The end date is on the invoices - right hand panel.

 

[james rogerson]

When I go into the app, it confirms I'm on GO (16.92p and 5p)
But nothing about a start date/end date.
I'm not overly concerned as it must be at least Aug/Sept, just pointing out it doesn't say.

In your ACCOUNT at the very bottom is a BUTTON "Take me back to the old dashboard (for now)" and the EXPIRY date for your Tariff is printed there

 

[Harry_Zoe]

The desktop website is quite clear as well, at least now they've loaded up my new tariffs:

 

[X4dow]

if you click at the bottom to see the old (legacy) version of the site also says till when

 

[Aberdeenleaf]

The end date is on the invoices - right hand panel.

Got it there, cheers (20/8/22)
One thing that's clear on here is that Octopus GO rates are all over the place....every user seems different!

 

[pob42]

@X4dow who did you email because I’ve tried twice and had nothing positive. Thanks.

 

[andypandy]

good luck to you guys............but I don't know how you get these rates?? I'm waiting for my new EV and an an Octopus customer. The rates I am being offered are 7.5p and 30.77p with 24.86 standing charge.

 

[farmergiles]

good luck to you guys............but I don't know how you get these rates?? I'm waiting for my new EV and an an Octopus customer. The rates I am being offered are 7.5p and 30.77p with 24.86 standing charge.

That's the new rate and I'd sign up asap because after April, they are bound to increase further.

 

[Harry_Zoe]

good luck to you guys............but I don't know how you get these rates?? I'm waiting for my new EV and an an Octopus customer. The rates I am being offered are 7.5p and 30.77p with 24.86 standing charge.

Yeah. we're all existing customers fretting about our deals rolling over. It seems Octopus have a bug on Go Faster which means we're rolling over on unchanged terms (at least some folks have reported that).

 

[Aberdeenleaf]

Does anyone know when the 6 hour thing is being offered to anyone other than Tesla owners?

 

[Aberdeenleaf]

good luck to you guys............but I don't know how you get these rates?? I'm waiting for my new EV and an an Octopus customer. The rates I am being offered are 7.5p and 30.77p with 24.86 standing charge.

Jeez, that's nearly double what I'm paying....
Holy sheet

 

[Scrooge]

@X4dow who did you email because I’ve tried twice and had nothing positive. Thanks.

I'll be phoning tomorrow, lines closed now, as email has been hopeless in terms of... they don't answer the question of what happens when my Go Faster deal comes to an end.

 

[barneyd]

If there’s one thing Octopus are good at, it’s inconsistency. They do very little to inform or constrain their staff because apparently they like them to have the freedom to resolve problems. From this forum and Octopus’s own forum, I can see that their approach causes way more problems than it allows them to solve.

When mine comes up for renewal in March, I’ll just keep ringing and mysteriously getting cut off until I find someone who gives me the answer I want.