Well that’s a first AFAIK. Sorry to hear that. Those that sadly didn’t get the rollover, did appear to get a long period end of tariff notification email (usually exactly 45 days). Have you actually checked back in the history list of official emails that you can see when you log in to your Octopus account? It’s possible they sent it but you didn’t receive it.I just got moved from Octopus Go (15p day/5p for 4 hours, 25p standing charge) to Flexible Octopus (30.78p day/21.24p night, 43.22p standing charge) - with no notification email at all.
When my gas deal was up they did notify me and that was fair enough. For electricity I didn't get a notice or choice of tariffs at all.
As others have said, do nothing. This is a June 2018 tariff you're being rolled onto, so enjoy the cheap electricity.Folks, I'm really confused by what I've been offered here.
I've just had the email to say that "
16th May 2022, you'll reach the end of your fixed term, and will automatically roll onto Octopus Go (unless you choose another tariff in the meantime, of course).
Our prices have been adjusted recently to account for the latest changes in wholesale costs.
If you'd like to fix your prices, you'll find up-to-date rates in your online account."
When I click that link it offers Octopus 12M fixed and Loyal 12M fixed, both at ludicrously high prices, but no mention of Octopus Go.
When I go into my account it shows this:
I've wondered the same. There's clearly something beyond random luck going on! And it can't be a sensible commercial decision either.My hypothesis is they are doing this to customers who meet a certain usage profile (perhaps those with a certain % of off-peak usage). For anyone who has NOT been rolled over, would you care to describe what you used the off-peak period for?
My understanding, from reading the Ofgem regulations (although I am no contract lawyer) is that they can move you to the price cap (single tariff) rate if they have carried out their obligation to give you your options in good time before the end of your Fixed and you haven't responded. So, for example, if they send you your 45 day email and you do nothing, they can boot you onto the price cap.Do the Ofgem energy supply ‘rules’/law allow a company to default you from a dual rate tariff (Octopus Go) to a single rate tariff (Octopus Flex).
So you were not automatically rolled over?Just had a renewal reminder from Octopus this morning with Go rates 34.48p / 7.5p and a Standing charge of 43.12p. So about double for my electricity costs. The Flexible Tariff 30.78p / 21.24p and a daily of 43.22p works out just a wee bit more overall. I haven't looked at what else they are offering, or other suppliers
You may be onto something here. Maybe it’s a kind of (very generous) loyalty scheme, depending upon which year of smart Go or Go Faster tariff you were originally on?The only difference I can see from some people who are rolling over and myself is one tariff was called "Octopus Go 2018" and mine was "Octopus Go 2021" so maybe there were some different T&C hidden away that were important.
My tariff is called Go May 2021 and I've just been rolled over. That said, I have been an Octopus customer since 2017.You may be onto something here. Maybe it’s a kind of (very generous) loyalty scheme, depending upon which year of smart Go or Go Faster tariff you were originally on?
I got the rollover in February. I was on previously (and am still on now) 2019 named rate……
Octopus Go Faster (5H from 2030) December 2019 v1
Fixed term ends 06/02/2023
So maybe the decider is which original tariff named version year you are (or were) on. maybe 2019 or earlier get the rollover?? (Maybe even 2020 too?). We need more data from folk to see if there is a pattern here. Peter