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I have a 2019 eGolf with 8K miles & I love it. I and take care of it, properly keeping it to a charge between 20- 80% typically.
I came home after a few days on the road to find my eGolf dead, not a light on, both the 12 volt and the power battery drained to nothing. My wife used the car once while I was away, she left it in the driveway for two days without putting it on the charger since it still had 70 miles left of charge. So I had it towed to the dealer.
24 hours later the dealer says we don't know what is going on, the 12v wont take a charge. I ask if its a phantom drain and they say - likely. 48 hours later the dealer says its charged & fine now, take it home. When I asked for the diagnosis they said 'You need to leave it on a charger'. I became irate, I yelled stating 'your telling me that after two days off of a charger I should expect to find my car drained to zero?!!!! ' They said : 'you should always keep an electric car on a charger'. I was furious, that is nonsense and I told them so. The dealer also said that if we left the key fob inside it could drain to nothing. My wife swears the key was inside the whole time. The dealer stuck by the cause being 'not being left on a charger'.
Any help here please?
I came home after a few days on the road to find my eGolf dead, not a light on, both the 12 volt and the power battery drained to nothing. My wife used the car once while I was away, she left it in the driveway for two days without putting it on the charger since it still had 70 miles left of charge. So I had it towed to the dealer.
24 hours later the dealer says we don't know what is going on, the 12v wont take a charge. I ask if its a phantom drain and they say - likely. 48 hours later the dealer says its charged & fine now, take it home. When I asked for the diagnosis they said 'You need to leave it on a charger'. I became irate, I yelled stating 'your telling me that after two days off of a charger I should expect to find my car drained to zero?!!!! ' They said : 'you should always keep an electric car on a charger'. I was furious, that is nonsense and I told them so. The dealer also said that if we left the key fob inside it could drain to nothing. My wife swears the key was inside the whole time. The dealer stuck by the cause being 'not being left on a charger'.
Any help here please?