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Discussion Starter · #1 · (Edited)
Just got this email from Geniepoint

At GeniePoint, we take it seriously when it comes to listening to our drivers.
Our goal is to make charging simple and offer the best charging experience possible.
We know that some drivers find our tariffs a little confusing, which is why, as of 6th April 2021

we will be removing our connection fee and simplifying our prices across our public charging network.
As a registered GeniePoint driver, you will be able to charge your vehicle at any GeniePoint network public charger at a single,
simple rate of 35p per kWh with no additional costs*.

FAQs

Q: When will the new prices be in effect?
From 00:00 on the 6th April, the new pricing will be live across all GeniePoint public chargers, including both rapid and fast chargers.

Q: Will this change impact pricing across private scheme chargers?
There are a number of chargers supplied by GeniePoint (Engie) that are owned privately. The new pricing tariffs only affect GeniePoint public chargers and will not affect privately owned chargers. Private charger schemes that are not affected by these changes include:
· Dragon Charging Network (Wales)
· Revive Vehicle Charging Network
You can find the full list of private chargers on our website: Private Scheme Chargers | GeniePoint. Rest assured, all GeniePoint public network chargers are clearly labelled with GeniePoint branding so that you can identify them.

Q: Will this change impact pricing for a charger at my workplace?
No, workplace chargers are also classified as private scheme chargers and will not be affected by the price change.

Q: Where can I find the new pricing when I charge?
  • You’ll see this price within the GeniePoint app when you select a charging location, as well as on our website.
  • We are also working hard to update our charger screens and any pricing stickers that are currently on the charger unit. Please note for a short period of time, you may see our old pricing tariff on the chargers, but rest assured you will be charged as per the new tariff, which you can confirm by referring to the price within the GeniePoint app when you charge.

Minor changes have been made to our terms and conditions, clauses 3.2 and 7.2 to reflect this. You can read our full terms and conditions at any time by visiting our website: Terms and Conditions April | GeniePoint. If you do not wish to accept the revised terms, you can cancel the Contract for Services at any time in accordance with the applicable terms and conditions by notifying us via email at [email protected].​

 

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Discussion Starter · #6 ·
We’re pleased to inform you that as of the 30th September 2021, we will be making GeniePoint ‘pay as you go’, which means that when you charge with GeniePoint, you’ll only pay for what you use. We’ll no longer ask you to top-up to £10 when your balance falls to zero and we’ll remove the auto top-up feature.

No auto top-ups, no subscriptions – flexible electric vehicle charging.
How will it work?
As a registered driver, when you use the GeniePoint app or a registered RFID access card to charge, we will simply deduct the price of your charge from your registered debit or credit card once you’ve completed your charging session. For example, if your vehicle consumes 10kWh in a charging session at a rate of 35p/kWh, once completed, your payment card will be charged £3.50.

What do I need to do?
There’s nothing you need to do – we’ll manage everything for you. If you have credit remaining on your account, this credit will be used on your next charging session(s) until the credit is used up. When you have used all of your account credit, your registered debit or credit card will be used to pay for charging sessions on a pay as you go basis.

Should I turn auto-top up off now?
There’s no need to turn auto-top up off, as from the 30th September 2021, the auto top-up feature will automatically be switched off. Until then, you can continue to charge as usual with auto-top up enabled.

Will this change be effective across private scheme chargers?
There are a number of chargers supplied by GeniePoint that are owned privately. This change will be effective across all chargers – including private scheme chargers. For example, Revive Charging Network in Bristol.

Does this impact GeniePoint prices?
No – our prices will stay the same. No top ups, no connection fees. What’s not to love?

Please note that before a charging session, we may conduct a pre-authorisation for £8. This is a reserve amount that is temporarily held on your payment card until the total fee payable for the charging session is processed. Please visit our website for further information on pre-authorisation.​
Some changes to our registered GeniePoint user terms and conditions.
We are making some changes to our registered GeniePoint user terms and conditions to reflect our move to ‘pay as you go’.​
You can read the new terms and conditions at any time by visiting our website Terms and Conditions | GeniePoint. Please note, our current terms and conditions will be effective until 30th September 2021. If you do not wish to accept the revised terms, you can cancel the Contract for Services at any time by notifying us via email at [email protected].

If you have credit in your account and would like this returned to you, then you can do so by emailing our customer service team and notifying us of the amount you wish to be refunded. To find out what your current balance is, open the GeniePoint app or web-app and select ‘My Account’. Then, scroll down to ‘Account and Balance’ to view your current balance.

To request any credit to be returned, please email us at: [email protected]. Please state ‘Credit Refund’ as the email subject line and within the email, include your full name and the amount you wish to be returned (either the full amount or a partial amount). Any requests will be actioned after 30th September 2021, and we will return up to the full balance on your account at the time of processing the request. We will strive to process any requests within 28 days.

If you have any questions about the above changes, as always, our customer service team are available 24/7 by email or phone:

[email protected]
020 3598 4087

Thank you for being a GeniePoint Network customer.​
 

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2017 Renault Zoe (ZE40) Q90
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Discussion Starter · #8 ·
That's better. Still have money on geniepoint as I've never used them. I wonder if they have an admin fee to get refunds?
Font Number Magenta Rectangle Parallel


If you have credit in your account and would like this returned to you, then you can do so by emailing our customer service team and notifying us of the amount you wish to be refunded. To find out what your current balance is, open the GeniePoint app or web-app and select ‘My Account’. Then, scroll down to ‘Account and Balance’ to view your current balance.

If you have any questions about the above changes, as always, our customer service team are available 24/7 by email or phone:

[email protected]
020 3598 4087

Thank you for being a GeniePoint Network customer.
 

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Premium Member
2014 Model S
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9,625 Posts
View attachment 149622

If you have credit in your account and would like this returned to you, then you can do so by emailing our customer service team and notifying us of the amount you wish to be refunded. To find out what your current balance is, open the GeniePoint app or web-app and select ‘My Account’. Then, scroll down to ‘Account and Balance’ to view your current balance.

If you have any questions about the above changes, as always, our customer service team are available 24/7 by email or phone:

[email protected]
020 3598 4087

Thank you for being a GeniePoint Network customer.

Excellent. I can get my tenner back they've had for about 3 years :)
 
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