Last Saturday we couldn't get our 38kwh ioniq to charge; the app immediately just pinged up with "charge completed as configured" as soon as you plugged it in. We tried our normal charger, the granny charger and even a rapid down the road with no luck. Then we noticed it wasn't locking the cable in, but a lot of clicking from behind the glovebox suggested it was probably trying to but failing. A bit of googling suggested the charge point locking motor had failed, which is apparently a relatively common problem.
Our last Zoe was not the most reliable car in the world - with a good few weeks in the garage to have half its electronics replaced, and then a failed battery module - so we thought oh no, here we go again!
We contacted JT Hughes in Shrewsbury - not where we bought the car from, but the easiest to get to - and they said to bring it in and they would try to have a look at it. Our experience with the Zoe, and given everything going on and it being nearly Christmas made me think we were going to have a long wait, but they looked at it earlier than they said they would and we had it back in two days - most of which was waiting for the new bit to arrive and for us to go back to pick it up again. I was very impressed, we will be using them again for services and anything else that comes along.
For those two days though we were back in the ICE car; waiting for the thing to warm up and windows to clear, gear changes and clutches, weird power / rpm curves and different behaviour as the engine warms up... dear god I couldn't ever go back!
I couldn't find much mention of the problem we had on here, so I thought a post might help if it ever happens to anyone else.
Our last Zoe was not the most reliable car in the world - with a good few weeks in the garage to have half its electronics replaced, and then a failed battery module - so we thought oh no, here we go again!
We contacted JT Hughes in Shrewsbury - not where we bought the car from, but the easiest to get to - and they said to bring it in and they would try to have a look at it. Our experience with the Zoe, and given everything going on and it being nearly Christmas made me think we were going to have a long wait, but they looked at it earlier than they said they would and we had it back in two days - most of which was waiting for the new bit to arrive and for us to go back to pick it up again. I was very impressed, we will be using them again for services and anything else that comes along.
For those two days though we were back in the ICE car; waiting for the thing to warm up and windows to clear, gear changes and clutches, weird power / rpm curves and different behaviour as the engine warms up... dear god I couldn't ever go back!
I couldn't find much mention of the problem we had on here, so I thought a post might help if it ever happens to anyone else.