No interest in IT departments. Sounds like a typical CEO to me. Wants it all to work but little interest in investing in it or the people. "Your free..... but if you make a mistake the door is that way!"
It makes me interested to know how OE is structured and what it's like to work there. They need specialists, whether they be in IT, HR, design, comms and marketing, before any of the specifics they do as a company. How you group people is a structural issue. There isn't a rule that says you need departments to handle these areas but equally once you have a team of people handling day to day IT work are they not the IT department under a different name.... All the developers working on Kraken are they not a development team but... something else? My fear with this approach is someone ends up not knowing who to go to with a problem and either doesn't deal with it or deals with it very badly. That's fine when you're small but it doesn't scale well as an approach.
No IT department means each area will go with their own IT requirements, meaning no standards, no financial control and problematic integration. Having worked in and around out sourcing companies for ~14 yout of the last 21 years the one time they really make sense is to consolidate company IT where there has been no central IT department. It does take time and there always will be issues which wil never of occurred if things were done correctly first time round (such as several different applications doing the same thing, but each providing different information without which various teams can not operate, preventing you from consolidating on to the one platform).
Well, when I started in the NHS in 1973 there was no one called a manager. The place was run by a board of governors, the senior consultants, the matron and departmental heads. Everything ran like clockwork.
There is a need to weed out unnecessary and unproductive elements in all organisations, so well done to Greg Jackson.
The trouble with public bodies like the NHS is that modern politicians want to think they are in charge and they can't do that if control sits with people who have to live with the real consequences instead of just the perceptions of their decisions. Add to that their feeling that if they aren't changing something then they are doing anything and you create a situation where no structure, good or bad, has any time to settle into a way of working and iron out the wrinkles.