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Discussion Starter · #1 ·
Does anyone have concerns about VW main dealers not having too much experience in servicing GTEs?
I got my GTE in July 2018 and had trouble with the Infotainment system not keeping the radio and phone settings I’d put in, so I booked in to the local VW garage. By the time it went in a week later, the fault had corrected itself.
They said they would do a full electronics check and when I picked the car up they said they couldn’t find a fault but the work was covered by the warranty. They didn’t offer me any paperwork so I had to ask for some and they, (reluctantly I feel), photocopied the engineers findings to shut me up.

The car is now due for it’s 60k service and the 3 year warranty ends in January and I’m not feeling very confident in taking it back there. I’m okay with the standard servicing but am wondering if the EV side of it will be checked in depth.

Am I being unduly concerned? Is there a Hybrid/PHEV specialist on the south coast I would be better going to?
 

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I have never had a problem with my GTE but I have read many sorry tales on this forum.

My conclusion is that, although VW dealers are still learning, they know more about this complex car than anyone else and can call on backup all the way to the factory if necessary.

Doubtless some dealers will have accumulated more experience than others. Also some will have better technicians than others but it is difficult to distinguish except by local reputation.

Specialist EV garages advertise on this forum. They might be a good bet for pure EVs which, although special, are actually simpler.

Each manufacturer has their own approach to the plugin hybrid concept and there are huge differences.

Also dealers will be more familiar with the non powertrain aspects of the car's. Like your infotainment glitch.
 

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My MY15 (50,000 miles) Golf GTE has been in the workshop for ~3 weeks as there's been a problem with the battery. The car still drove fine but reported an error message requiring a workshop visit. Still waiting for feedback from Wolfsburg. A courtesy vehicle has been provided (a massive Tiguan) but it's annoying to have to fill this fairly-hungry car with petrol all the time. I've been advised I'll hear back *soon* but no timescale has been given. Very frustrating. This fault is covered under the battery warranty.
 

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Discussion Starter · #4 ·
Does anyone have concerns about VW main dealers not having too much experience in servicing GTEs?
I got my GTE in July 2018 and had trouble with the Infotainment system not keeping the radio and phone settings I’d put in, so I booked in to the local VW garage. By the time it went in a week later, the fault had corrected itself.
They said they would do a full electronics check and when I picked the car up they said they couldn’t find a fault but the work was covered by the warranty. They didn’t offer me any paperwork so I had to ask for some and they, (reluctantly I feel), photocopied the engineers findings to shut me up.

The car is now due for it’s 60k service and the 3 year warranty ends in January and I’m not feeling very confident in taking it back there. I’m okay with the standard servicing but am wondering if the EV side of it will be checked in depth.

Am I being unduly concerned? Is there a Hybrid/PHEV specialist on the south coast I would be better going to?
Regarding my misgivings about this particular VW Dealership, I took the GTE in for a minor service earlier this year and was dumfounded when I looked at the dash cam footage.
The mechanics, (not sure if just 1 or more), decided they liked the drive of it, (as indeed I do) and I have footage of them taking it on a road test in a 30mph area and clocking 50mph. Also when it was being driven on their site with 5mph signs, they got it up to 14mph and also bumped it up and down a fixed curb when they parked it.
When I called the manager about it, he apologised and I was later told the relevant person had a disciplinary and a verbal warning was put on his record.
It is now due to have it‘s MOT and I doubt that I’ll be taking it there! God knows where I’ll take it for the next big service, suffice to say I’ve lost all confidence in their integrity.
131777
 

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It does no wonders for the intelligence of the technician when they do this having surely noticed your dashcam? Or perhaps they really are that unobservant.

In pretty much all the clips I've had after taking my car to mechanics, the mechanics have driven the vehicle sensibly and within speed limits, perhaps 1-2 mph over but nothing to get too anxious about.
 

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Discussion Starter · #6 ·
That’s good.
I expect mine was the only rogue one but it doesn’t do the dealer any favours.
 
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