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Today I went shopping in gunwharf quays.
None of the bay's were ICEd so I happily plugged in using my newer polar card and was able to connect and start charge - superb (Mennekes T2)
I went shopping and various hours later returned to my car but was unable to release the Mennekes cable. My card would allow slot 1 (13A) to open, but not slot 2. It was definately the same card!
I called polar. Annoyingly this is an 0845 number. NOT mobile friendly (unlike ecotricity). There were at a loss since they couldn't even see the charger online - in fact it's last communication was 3rd Jan ! My usage of my card was not logged, and they indicated they wouldn't expect charging to even start... (good fail safe tho)
I suggested perhaps a local reboot - the person at polar confirmed this should release the cable, so went to the parking office who were very helpful and recycled the power to both units (no-one else was connected).. At the same time they pointed out these chargers have been troublesome, it appears to be down to SIM/signal, and there is some disagreement over responsibilities between the shopping centre and polar
The polar guy did call back, was happy I was released, and promised they would investigate... though my understanding is that this has been going on a long time .........
Could polar hve modified the firmware to allow charging if they can't contact the backend, but failed to fix the unlock? perhaps?
Fortunately I wasn't in a rush... oh and I also managed to lose my car park ticket in the hassle. My fault, but again the car park guys were very helpful and friendly - in fact they use ANR in the car park, so could reissue my entry ticket at normal rates (they normally do this). cool!
None of the bay's were ICEd so I happily plugged in using my newer polar card and was able to connect and start charge - superb (Mennekes T2)
I went shopping and various hours later returned to my car but was unable to release the Mennekes cable. My card would allow slot 1 (13A) to open, but not slot 2. It was definately the same card!
I called polar. Annoyingly this is an 0845 number. NOT mobile friendly (unlike ecotricity). There were at a loss since they couldn't even see the charger online - in fact it's last communication was 3rd Jan ! My usage of my card was not logged, and they indicated they wouldn't expect charging to even start... (good fail safe tho)
I suggested perhaps a local reboot - the person at polar confirmed this should release the cable, so went to the parking office who were very helpful and recycled the power to both units (no-one else was connected).. At the same time they pointed out these chargers have been troublesome, it appears to be down to SIM/signal, and there is some disagreement over responsibilities between the shopping centre and polar
The polar guy did call back, was happy I was released, and promised they would investigate... though my understanding is that this has been going on a long time .........
Could polar hve modified the firmware to allow charging if they can't contact the backend, but failed to fix the unlock? perhaps?
Fortunately I wasn't in a rush... oh and I also managed to lose my car park ticket in the hassle. My fault, but again the car park guys were very helpful and friendly - in fact they use ANR in the car park, so could reissue my entry ticket at normal rates (they normally do this). cool!