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Hello,

HEVRA stands for the Hybrid and Electric Vehicle Repair Alliance. We are a small team of EV-driving mechanics headed by myself (Peter Melville) who believe service and repair is a vital piece of the puzzle that leads to mass adoption.

I have worked in the motor trade most of my working life and first trained on hybrids back in 2010. I later left "the tools" and went into diagnostic and oscilloscope training. At this point I started driving EVs (initially Ampera, then Leaf and i3), and I quickly realised how few garages were able to do something even fairly "ordinary" such as the air conditioning.

Our aim is to get as many garages into EV repairs as possible, but only if they do things properly. The idea of HEVRA is to provide a recognised standard so that an EV owner can easily identify which garages know what they are doing.

Any garage can join HEVRA as long as they meet our standards, which include qualifications, tools, equipment and technical data access. We then provide them with technical support, advice, regular newsletters and ongoing training. In the background, we gather information and develop repair techniques which are shared with our network.

Not all of our garages offer the same services- some specialise in certain makes and models, others will do certain types of jobs, etc. If you are in any doubt, just contact your local HEVRA garage to ask.

You can find your nearest HEVRA-approved garage at www.hevra.org.uk/garages.html

We're also on Facebook and Twitter @HEVRAOfficial and we have our own forum here on Speak EV.
 

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Hyundai Kona EV
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Long term I think we'll see garages replaced with more mobile van-based services - especially since with EVs it's mostly plugging in a laptop. Anyway, good luck!
 
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Good luck from me too. I'm in Scotland but outside the Central Belt. If I use one of your members, my choices are East Lothian or Orkney. That is not a viable offering. When I looked at the website for the East Lothian garage, there was no mention of ANY speciality in EV servicing or repairs, not to mention any statements as to peculiar requirements such as Aircon systems.

Note that the quoted IMI Level 2 qualification for "hybrids" has been withdrawn, and the principle aim was only to ensure the safety of the service technician, not giving him the competence to carry out repairs on HV vehicle systems.

A few searching questions should be asked at the time of asking any service body to carry out repair or servicing work.
 

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Hi Trevor, we do have some mobile technicians as well as garages among our members (y)
I'm not surprised - if I wasn't already running a start-up, that's a market I would target.
 

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Discussion Starter · #7 ·
Good luck from me too. I'm in Scotland but outside the Central Belt. If I use one of your members, my choices are East Lothian or Orkney. That is not a viable offering. When I looked at the website for the East Lothian garage, there was no mention of ANY speciality in EV servicing or repairs, not to mention any statements as to peculiar requirements such as Aircon systems.
Hi freddym, thank you for your reply.

Our network is growing all the time, so whilst unfortunately some parts of the country may find themselves some distance from their nearest garage, this is gradually changing.

Some of our garages offer full diagnostic and repair services, others offer more routine maintenance . If in doubt, just ask.
 

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This is a great idea. However you need to add more much info about each garage, such as what makes/models they can handle, and what services they offer (servicing, repairs, mot, air-con, warranty repairs, battery diags/repair/replacement, tyres etc). I tried clicking through to their websites but even these did not have enough detail. You shouldn't have to ring them to find out. Just my 2p's worth.
 

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I looked at my local area too. It seems that the garages near me can only do me an MOT:((n).
 

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Great idea! I checked and found a garage listed only a mile or two from me (Clevely Motors), so popped round to see them just now and they seemed very knowledgeable indeed. My car is currently booked into Bellingers for it's 5th year service and battery coolant change, but I will certainly be trying them for any further work.

They also mentioned they have an open day this weekend on Sat 22nd Sept, with the emphasis on EVs and EV servicing, I'll probably attend to see the Tesla Model S & X they will have on show as well as any other EVs I've not had a close look at before.
 
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I had my car MOTd and serviced by a HEVRA garage, the MOT was a joke made my car look like it was a basket case, it wasnt until I got home that I saw that they had actually recorded a failure and then immediately after recorded a pass, no work was done, absolutely no need to do that, I also had a shed load of advisories on all the tyres and front brakes, the rear tyres had 4.7mm of tread on them, they are 6.5mm from new, worst was the service, despite being assured it could be done the in car service history wasnt updated, ended up taking it to a BMW approved dealer to have it sorted, while it was being done I asked BMW to sort the front brakes because of the advisory, no need as only 50% worn. I wont be using them again.
 

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I had my car MOTd and serviced by a HEVRA garage, the MOT was a joke made my car look like it was a basket case, it wasnt until I got home that I saw that they had actually recorded a failure and then immediately after recorded a pass, no work was done, absolutely no need to do that, I also had a shed load of advisories on all the tyres and front brakes, the rear tyres had 4.7mm of tread on them, they are 6.5mm from new, worst was the service, despite being assured it could be done the in car service history wasnt updated, ended up taking it to a BMW approved dealer to have it sorted, while it was being done I asked BMW to sort the front brakes because of the advisory, no need as only 50% worn. I wont be using them again.
If you think the fail was false then report them to DVSA. Also HEVRA too as that standard of behaviour is unacceptable.
 

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There is a safety advert on the TV at the moment urging people to go left on so called Smart motorways, the car would fail the MOT if they took it to the same MOT tester I had.

 

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Just to feed back on having used a HEVRA garage (Sandhurst MOT) to service my Leaf. Cost of an interim service plus MOT was £114 inc VAT. Breakdown was a reduced price £25 + VAT for the MOT, £74 + VAT for the service and part (pollen filter). When I rang to check on progress they had just done the MOT, which it had passed, and they were about to do the service. An hour later they rang to say the service was done, which corresponds with what most of us have said about how little work there is to do on an EV service.

What I had forgotten to do was ask for a battery health check. They kindly did that on the spot without extra charge - I didn’t get the bar print out that Nissan give you, but I did get a detailed cell by cell voltage print out. I’m going to take a photo of the bars from the info screen to file with it, but we all know that’s just a Nissan con to try and force you to use main dealers.

i don’t get the “free” RAC breakdown cover, but I have cover through my bank account anyway. I didn’t get the car valeted, or a free coffee, or a video of them doing the work, but I did pay about half what it would have cost at the main dealer…
 
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