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Home Charging Following v2.4 Software Update

2968 Views 20 Replies 8 Participants Last post by  sidehaas
I have posted something similar on another forum, so apologies if anyone is already aware of this problem.

Not being a high mileage user, it wasn't until mid September that I needed to charge my car at home on my EO Mini Pro2. When I tried, I kept getting error messages and the light in the car's charge port turned red. I rang EO support to get some help. Anyway, to cut a long story short, it would appear that after the 12v battery swap and v2.4 software update, there appears to be a problem with my EO charger talking to the car. Since first reporting the problem, EO have been in contact with VW in Germany, who recognise there is a problem and are now working with them on a solution.
Although inconvenient, I have been able to charge my car at Tesco on one of their 7kWh chargers and also on a granny plug charger at home.
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I've just been called by VW Dealership and 2.4 has been stopped for rollout again and 3.0 updates are suspended for OTA because of other problems- I'm stuck on 2.4 and half charging with EO Mini Pro 2.
They called because I have a problem where 2.4 broke the charging - it wont go above 3.7kwh AC at all. I complained to VW directly and had a response today via the dealership. Nothing specific on the EO but they did tell me about the suspension of any more 2.4's and 3.0 wont be coming within the 3-4 weeks that the VW website for 3.0 was saying.
The VW 3.0 site said 7 days from 2.4, after it checked in, 3.0 would start downloading - my 2.4 was installed 2 weeks ago after a pause because of suspected 2.4 problems and the 12v temporary shortage.
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