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Home Charging Following v2.4 Software Update

2968 Views 20 Replies 8 Participants Last post by  sidehaas
I have posted something similar on another forum, so apologies if anyone is already aware of this problem.

Not being a high mileage user, it wasn't until mid September that I needed to charge my car at home on my EO Mini Pro2. When I tried, I kept getting error messages and the light in the car's charge port turned red. I rang EO support to get some help. Anyway, to cut a long story short, it would appear that after the 12v battery swap and v2.4 software update, there appears to be a problem with my EO charger talking to the car. Since first reporting the problem, EO have been in contact with VW in Germany, who recognise there is a problem and are now working with them on a solution.
Although inconvenient, I have been able to charge my car at Tesco on one of their 7kWh chargers and also on a granny plug charger at home.
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I've both an ID.3 and ID.4 and an EO Mini Pro 2. Both cars are on 2.4 and are able to charge ok. I use timed charging setup on the EO (Go Faster 5 hours from 8:30pm->1:30pm). My EO is non-tethered. A couple of times since 2.4 the cars have started charging at half the normal rate (3.6kwh?). If they do I stop the charging on the WeConnectID app and restart and it comes up at the full 7kwh rate.

Perhaps getting it working with the other cable was enough to cause the EO to reset?
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