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Discussion Starter · #1 ·
I have a feeling that VW sales operations do not like dealing with electric vehicles and they have no specialists. What do you e Up! owners think?
 

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I agree but after a year our little beauty is unreliable. It has been back to VW 9 times for intermittent charging problems. They charge it once and say it is factory specs!!!! It charges 3 out of 4 times.
 

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It's strange - VAG has the widest range of EVs of some sort of any manufacturer.

The e-UP is a terrific little car.
e-Up, eGolf, Golf GTE ... ? Don't think we have the Passat yet? Oh, I forgot the eTron.

BMW have the i3, i3 REX, i8, x5 Active Hybrid (dealer rang me today) ... 2 series Hybrid isn't here yet. Must check on the availability of the 328e

Renault-Nissan have the Twizy (?), Zoe, Kangoo (?), Leaf (24, 30), eNV-200 Van, eNV-200 MPV. The glaring omission being any form of Hybrid

The difference would seem to be that VAG is trying to sell through the regular dealers like Renault-Nissan, while BMW has the separate "i" brand for the pure-EVs.

Time will tell which is the best approach.
 

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But why are VW UK dealers not trying to sell the e-UP?

Or is it just plain too expensive for what it actually is?

It should be flying off the shelves, but it isn't.
 

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I'm also puzzled -- particularly as the Up! was first conceived as an electric car. I can only suggest that it's a combination of factors.

1. Nothing in it for retailers so they don't promote it or even discourage it from consideration
2. Low profit for VW so they don't promote it
3. Young people market for small cars also tend not to have off-street parking to charge
4. Retired people market for new small cars is scared off due to unfamiliarity and its lack of suitability as an only car
5. Initially seen as overpriced
6. Initial slowness of sales has discouraged people from buying because they are sacred of being able to sell.

What is really surprising is the fact that it doesn't seem to have got any traction as a second car for affluent suburban families for whom it is most ideally suited.
 

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But why spend that much for a local EV runabout when you can get a used 2012 Miev clone for £5K with the more common chademo rapid? VW might be nicer, but that much nicer?
 

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I must admit I'm disappointed not to see more e-Up!s' on the road. The main problems in my opinion are:
  • Lack of dealer knowledge,
  • VW always advertising the full £24K price instead of the price after £5K grant,
  • Overshadowed by the e-Golf.
There was a number of dealer registrations / pre-registrations back in early 2014 which then got discounted to around £14K late 2014 to make way in the showroom for the e-Golf, my own e-Up! was one of these (delivered to dealer in march, sold to me as 64 plate in november).

The only weak point (for me personally) is the Nav/touchscreen device which is extremely flaky when it comes to streaming music over bluetooth and the maps function is woefully slow and clunky for something you might need to tweak while driving.

I'd like a little more range (who wouldn't) but it's coped with everything i've thrown at it.
 

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I think there is a significant hole in the market. An EV city car is twice the price of the ICE equivalent (compare eUp to Up). It is also likely to do a low mileage (3000-5000 per year). Thus there is not just no economic case, but it is hugely weighted against the EV.
 

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I think there is a significant hole in the market. An EV city car is twice the price of the ICE equivalent (compare eUp to Up). It is also likely to do a low mileage (3000-5000 per year). Thus there is not just no economic case, but it is hugely weighted against the EV.
Two things here, firstly the e-Up! is a fully loaded model and shouldn't be compared with the basic spec Up!

Secondly "It is also likely to do a low mileage (3000-5000 per year)", I seriously don't understand why you would believe that. I personally have so far racked up 16,000 miles in the first year of ownership. A combination of not having to worry about petrol costs and leaving the house each morning with a 'full tank' good for 70-90 miles (depending on weather conditions) encourages the user to make those extra trips they wouldn't normally do.
 

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Discussion Starter · #12 ·
We bought an e Up! nearly a year ago and we love it to pieces BUT it has been back to the supplier 9 times (once for 6 weeks) because of charging difficulties. Finally we took it back and said enough is enough. They then took it back two times more and discovered the reason: If the inbuilt charger control software discovers that it has heated up - then it turns itself off. There is a reset switch, so when it has cooled itself off and you press the switch, it will accept charge again.
But we need to rely on the car being charged every morning so we reported it again to the retailer. Their astonishing response was that the car was OK - it worked to factory requirements - even though 2 out of 5 times it does not complete the charge.
Should we get up regularly in the middle of the night to check whether the car is charging? It is disastrous to get up ready to drive for a site meeting and find you're 'out of gas'!

Has anyone else suffered this and is there a solution? How do you charge your car?
 

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Having seriously considered the E-up, I think there's a couple of reasons it's not doing well, and I've decided against it myself.

  • Price. Pretty sure VW are price gouging on all their electrics and just raking in the grants. The e-Up is nicely specced, it's true, but it's only a 18.5kw/h battery, which just doesn't make a good case in a £25k car. At the higher end of the market you can get away with gouging, but not the bottom.
  • Poor marketing/advertising by VW.
  • Poor dealer support.
  • Old technology. Range was average at launch, but with the Soul, Zoe and Leaf 30kw/h kicking around, it's looking decidedly 2010
  • Poor availability. Rarely seen on forecourts.
The sad thing is that it *is* a nice car. With a few evolutionary improvements, a lower price, and a better attitude by VW and the dealers, it could (and should) be making a niche for itself in the "city" market sector just as the Leaf has done a bit further up the ladder. I'd love to get one, I love the interior and the looks and the whole feel of the thing, but pragmatically I know that it's only a small step up in capability from a £5-£6k used I-miev... do the math.
 
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