Joined
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11 Posts
Hi All,
I'd be grateful for some advice as I strongly suspect we've been sold a 2015 24kw Leaf Tekna with a 3.3 Kwh charger when it was advertised as having a 6.6 charger. This was listed in the advert title, no less, making sure it would catch attention. The dealer that supplied it shall remain nameless (for now, subject to any 'no naming and shaming' rules on this forum), but was a Nissan main agent who should obviously know better.
We bought the car while under lockdown. It was both far away from us and travelling to view a second hand car was not something permitted under the regulations at the time, therefore we elected to buy an approved used vehicle from a Nissan main agent on the basis of the video walk around. We (wrongly) assumed that this was a guarantee of getting a good car, but certainly a car that wasn't misrepresented in any way. The car looked good in the video, we liked the mileage and spec, in particular the fact that it had a 6.6 charger, as we planned to do all our charging at home.
I'll spare you a blow by blow account, suffice to say the sale and delivery process was most unsatisfactory, the car was not well presented and came with virtually no paperwork and only a single key fob. Two months after paying for it, we are supposedly still waiting for the postman to deliver the second key and service book, which I doubt we'll ever see as I don't think they actually exist and are a figment of the salesperson's imagination. The supplying dealer has, to date, also failed to set up a used car warranty with Nissan GB which is another key reason why we elected to by a Nissan approved used vehicle.
Obviously we are now in dispute with the dealer and the absence of the 6.6 charger is one of our biggest gripes, as it makes the car far less useful than we anticipated. Only yesterday I took the car for a minor service with a Nissan dealer local to us (since the supplying dealer was unable to provide any service history or confirm even when the last service was - in the absence of both they should have supplied it freshly serviced as a minimum) and asked them to confirm which charger our car has fitted. The workshop wasn't able to categorically state either way and the service staff were also unable to advise how we could tell. Most disappointing as I had hoped by now to be in possession of undisputed information as to the car's spec. I'd have thought a Nissan dealer could bring up the exact spec of any UK supplied Nissan on the basis of the chassis number. The charging time states a single line on the dash and doesn't reference 3.3 or 6.6, which I understand indicated that we only have a 3.3 charger. The charging time indicated would also suggest a 3.3 charger.
I'd be most grateful for some expertise on how I can 'document' what charger the car has fitted, in a legally watertight way, beyond merely the single vs. double charge time on the dashboard display. Are there any metal plates, marks, code numbers, anything at all that categorically allows us to prove to the supplying dealer and Nissan GB that our car, sold as having a 6.6 charger, only has a 3.3 charger?
Thanks every so much, your help is really appreciated. It's been so stressful so far that some reliable expertise from people on 'our side' would make us incredibly thankful. After this experience, I'll never buy a car unseen again, but also will never buy a manufacturer 'approved used' car as a main agent is clearly no guarantee of good service, nor will the car be necessarily any better than buying one from my neighbour, despite all the soothing platitudes in the marketing materials.
I'd be grateful for some advice as I strongly suspect we've been sold a 2015 24kw Leaf Tekna with a 3.3 Kwh charger when it was advertised as having a 6.6 charger. This was listed in the advert title, no less, making sure it would catch attention. The dealer that supplied it shall remain nameless (for now, subject to any 'no naming and shaming' rules on this forum), but was a Nissan main agent who should obviously know better.
We bought the car while under lockdown. It was both far away from us and travelling to view a second hand car was not something permitted under the regulations at the time, therefore we elected to buy an approved used vehicle from a Nissan main agent on the basis of the video walk around. We (wrongly) assumed that this was a guarantee of getting a good car, but certainly a car that wasn't misrepresented in any way. The car looked good in the video, we liked the mileage and spec, in particular the fact that it had a 6.6 charger, as we planned to do all our charging at home.
I'll spare you a blow by blow account, suffice to say the sale and delivery process was most unsatisfactory, the car was not well presented and came with virtually no paperwork and only a single key fob. Two months after paying for it, we are supposedly still waiting for the postman to deliver the second key and service book, which I doubt we'll ever see as I don't think they actually exist and are a figment of the salesperson's imagination. The supplying dealer has, to date, also failed to set up a used car warranty with Nissan GB which is another key reason why we elected to by a Nissan approved used vehicle.
Obviously we are now in dispute with the dealer and the absence of the 6.6 charger is one of our biggest gripes, as it makes the car far less useful than we anticipated. Only yesterday I took the car for a minor service with a Nissan dealer local to us (since the supplying dealer was unable to provide any service history or confirm even when the last service was - in the absence of both they should have supplied it freshly serviced as a minimum) and asked them to confirm which charger our car has fitted. The workshop wasn't able to categorically state either way and the service staff were also unable to advise how we could tell. Most disappointing as I had hoped by now to be in possession of undisputed information as to the car's spec. I'd have thought a Nissan dealer could bring up the exact spec of any UK supplied Nissan on the basis of the chassis number. The charging time states a single line on the dash and doesn't reference 3.3 or 6.6, which I understand indicated that we only have a 3.3 charger. The charging time indicated would also suggest a 3.3 charger.
I'd be most grateful for some expertise on how I can 'document' what charger the car has fitted, in a legally watertight way, beyond merely the single vs. double charge time on the dashboard display. Are there any metal plates, marks, code numbers, anything at all that categorically allows us to prove to the supplying dealer and Nissan GB that our car, sold as having a 6.6 charger, only has a 3.3 charger?
Thanks every so much, your help is really appreciated. It's been so stressful so far that some reliable expertise from people on 'our side' would make us incredibly thankful. After this experience, I'll never buy a car unseen again, but also will never buy a manufacturer 'approved used' car as a main agent is clearly no guarantee of good service, nor will the car be necessarily any better than buying one from my neighbour, despite all the soothing platitudes in the marketing materials.