Good Morning Todor,TBH, had huge hopes with this charger, that is why I went with it. But I'm now fairly disappointed both with the unit and the company.
I've had the charger installed for close to 3 weeks now. Since installation, it has had only issues. Started by "load protection", I'm not sure if this is the correct term. But the charger will start charging at 7kW and within 15min will be down to 2kW. At least the company support fixed this in an OTA. But that highlighted another problem that I hadn't noticed yet. The charger can't maintain internet connection. Need to restart it if I want to connect. I actually moved my router just on the inside of the charger wall. Still, the charger will not maintain connection. Support gave up after a couple of tries to fix it but now are ignoring my emails. So, at the moment I have a dumb charger, without any connectivity. At least it charges at 7kW. But I think that is breaking the rules of the grant?
I know that they are here, @Cesare M and @Flavian Alexandru , so consider this another attempt from me to get this resolved.
I'm very sorry to hear that you're still having issues and we weren't able to fix it first time around, for that I can only apologise.
We keep our customers at the heart of everything we do so I promise we would never intentionally ignore your emails, I'll look into this personally to find out what's going on in that regard.
With regards to the connectivity issues, I know our support and dev team have released a number of patches and fixes to the mobile app, in one instance almost a total re-write which was pushed through this week. I'll make sure you get a phone call today from my colleagues to go through the issues and make sure your Hypervolt is charging as intended ASAP.
Thank you for bearing with us, I can't stress enough how important the continued satisfaction of customers like yourself is to us and we'll work hard to resolve this for you.
All the best,