The smartest way to charge?
Integration with your smart home?
These are a couple of the things that drew me to the Hypervolt.
I had my install done by a local company and they were fantastic. I had watched some reviews on the Hypervolt and all seemed good. Since we are planning to buy another electric car next year I wanted the option to be able to balance across the chargers and the Hypervolt does support this. Plus if we added solar/battery then the Hypervolt would also support this and in my eye, it is more attractive than the Zappi.
As someone with a smart, automated home I was eager to integrate the Hypervolt into my house.
Sooo…
“Integration with your smart home” - means an Alexa skill and not a great one at that.
Very disappointing.
I have written several emails and used the web contact form with no response. I have looked at the data going in and out via the Hypervolt via my network and found that it’s using a hardcoded DNS - Which was annoying, as this is something I block. Port forward later I got it going where I wanted. Luckily I had added this quickly to my guest device VLAN so it can speak to the internet when it was first installed.
A few days after the installation the Hypervolt stopped responding to the iPhone App and the Web Portal. Sent off another email with some packet data and eventually, I phoned them. I got an emailed response the following day asking for some basic wifi information which I responded to. I was informed that I would be called at a later time (and given a 30-minute window). They did not call me back :-(
Called them an hour after they were supposed to call me and was told it just needs a firmware update which was being pushed as we speak… I was convinced I was being fobbed off so started another packet trace which confirmed the download a few minutes later. The Hypervolt shortly afterward rebooted and was fine (has been ever since). Why did this need me to call before they could push out??
I like the look of the box and the kids like the lights. I need/want an API to make this smart I worry about the longevity of the company and since all requests go through their cloud so local WebSocket access ( I can see it has one) would be good, but other companies are in the same boat. Hopefully, the company will start to add these much-needed features to allow “Integration with your smart home” and “The smartest way to charge”
Security was another thing I brought up in an email. Why does the Portal not have the option for 2-factor authentication? So there are limits to what you can do (certainly not what is shown on their website) and a limit on the personnel data you could pull. However, the ability for someone else to access the portal is only limited by my username and password which in 2021 is not acceptable.
So I am mixed on the end product. Calling the company has led to a resolution to the issue I faced. However, this is not an issue I should have had to start with. The emails have been ignored and I really question the “Integration with your smart home” statement. I suspect I will have to write a handler for their APIs when I have time. Since this was one of the deciding factors in buying the product.
Given the choice again the Hypervolt would not be at the top of my list.
Integration with your smart home?
These are a couple of the things that drew me to the Hypervolt.
I had my install done by a local company and they were fantastic. I had watched some reviews on the Hypervolt and all seemed good. Since we are planning to buy another electric car next year I wanted the option to be able to balance across the chargers and the Hypervolt does support this. Plus if we added solar/battery then the Hypervolt would also support this and in my eye, it is more attractive than the Zappi.
As someone with a smart, automated home I was eager to integrate the Hypervolt into my house.
Sooo…
“Integration with your smart home” - means an Alexa skill and not a great one at that.
Very disappointing.
I have written several emails and used the web contact form with no response. I have looked at the data going in and out via the Hypervolt via my network and found that it’s using a hardcoded DNS - Which was annoying, as this is something I block. Port forward later I got it going where I wanted. Luckily I had added this quickly to my guest device VLAN so it can speak to the internet when it was first installed.
A few days after the installation the Hypervolt stopped responding to the iPhone App and the Web Portal. Sent off another email with some packet data and eventually, I phoned them. I got an emailed response the following day asking for some basic wifi information which I responded to. I was informed that I would be called at a later time (and given a 30-minute window). They did not call me back :-(
Called them an hour after they were supposed to call me and was told it just needs a firmware update which was being pushed as we speak… I was convinced I was being fobbed off so started another packet trace which confirmed the download a few minutes later. The Hypervolt shortly afterward rebooted and was fine (has been ever since). Why did this need me to call before they could push out??
I like the look of the box and the kids like the lights. I need/want an API to make this smart I worry about the longevity of the company and since all requests go through their cloud so local WebSocket access ( I can see it has one) would be good, but other companies are in the same boat. Hopefully, the company will start to add these much-needed features to allow “Integration with your smart home” and “The smartest way to charge”
Security was another thing I brought up in an email. Why does the Portal not have the option for 2-factor authentication? So there are limits to what you can do (certainly not what is shown on their website) and a limit on the personnel data you could pull. However, the ability for someone else to access the portal is only limited by my username and password which in 2021 is not acceptable.
So I am mixed on the end product. Calling the company has led to a resolution to the issue I faced. However, this is not an issue I should have had to start with. The emails have been ignored and I really question the “Integration with your smart home” statement. I suspect I will have to write a handler for their APIs when I have time. Since this was one of the deciding factors in buying the product.
Given the choice again the Hypervolt would not be at the top of my list.