I tried to get mine booked in at Lincoln as they are my nearest dealer. You have to call Vertu HQ somewhere in the north east to book it in and the guy there told me Lincoln were booked up for ID3 software updates as far into the future as his system would let him go (three months). He said the best he could do was to keep checking as slots became available on a rolling basis and get back to me. I must be honest and say that sounded a bit fishy to me, but I agreed. That was 10 days ago and still nothing more heard.I've just phoned Lincoln to get my wife's ID3 booked in and the servcie department told me that Lincoln were not updating ID3's! They tried to get me booked in to Nottingham!
Call to dealer Principal I think as VW customer service in not open today.
I wasn’t waiting 3 months for the update so I trawled around to find my next nearest dealer, which was JCT600 at Boston. They booked me in with only a three week wait and this was largely because I wanted a loan car rather than the ongoing calamity that Vertu seem to be having.