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I do find it strange that my VIN is clearly known, as is the registration plate in the UK as I have both pieces of information on my V5C. And yet, the VW online manual website does not recognise either.
 

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I do find it strange that my VIN is clearly known, as is the registration plate in the UK as I have both pieces of information on my V5C. And yet, the VW online manual website does not recognise either.
Same for me. Oddly I put in my VIN, but change the year letter to that for 2021 (L to M?) and it works ok. May just be luck that bit.../
 
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