Did you contact VW HQ or only the dealer? I'm in a similar situation, September delivery and the brochure said camera was included but isn't. I've decided after 3 months i can't live without a camera, reversing is just difficult with the poor rear visibility (oncoming cars and kids especially).O
My Id4 has gone in today to have the rear camera retrofitted at VWs cost. So keep the pressure on the dealer!