Posts by toscal353
1 - 6 of 56 Posts
There were 3 presenters. The event was introduced by someone with a dreadful US accent, and the presentation itself was by a tech manager from Hyundai whose English was not her first language, and a professional car program presenter who gave it the full marketing BS. The Q&A session seemed like pre-prepared questions (e.g. do my golf clubs fit in the boot? Answer: we just happen to have a full set of clubs here, lets see.....). I got the feeling that the session I attended was simply a replay of a previous session and not live at all - e.g. the clock in the car showed 3:15 and the actual time was 4:15! No information on ordering, availability and pricing, simply told this is to follow soon.
Yep, you have statutory rights to reject for no reason within 14 days under CCR. There are actually 2 relevant bits of legislation i believe, those which apply to sales of all new goods to private individuals; and those that relate to 'distance selling' as was. The latter applies if you do not set foot in a dealership prior to physically taking delivery, for example completing all the paperwork electronically, and making payments online or over he phone but be careful around the area of, for example, test drives! There are detailed requirements on merchantable quality, 'fit for purpose', 'as described', etc which give different rights in the event of problems. All of these cannot be signed away by contract small print, and provide a backstop if the sellor does not offer additional guarantees.
NB - I'm not a lawyer but went through this recently with Polestar.
NB - I'm not a lawyer but went through this recently with Polestar.
Long story. Short version - we got one of the very early P2's and expected some teething problems, but hit a whole load of issues and problems resulting in the car being basically unusable. In addition there were a lot or recalls coming out to rectify mechanical defects and software issues, and promised software such as OTA and phone App were suddenly announced as having long delays. We gave notice of intention to reject within 14 days and gave them a chance (then another) to fix. After 2 failed attempts by Volvo to fix the problems we decided enough was enough and rejected the car. At that time Volvo had not been trained or familiarised in the P2 and did their best but simply had the problem dumped in their laps in the UK and didn't have a clue.
We did everything in writing via email, but still had difficulty in getting them to collect the car. Polestar have little infrastructure in the UK and they clearly didn't give a [insert you own word here!] about us as customers or try or compensate us in any way. Sad, we didn't want to reject but they gave us no alternative.
To be fair to Polestar, I believe most of the major early problems have been resolved by recalls and some software updates. I also think that some of the volvo dealers are now much more experienced with the P2. There are still many things which were promised in the early marketing/sales blurb which are well overdue, but they will get resolved. Their customer relations and communications is still non-existent though.
That is a lot of weight to drag around, I agree. I suspect that has a direct impact on efficiency. The Polestar is also 2 tonnes, and the AWD P2 sticks to the road brilliantly even under heavy right foot. I am not sure that the 2WD version will behave nearly as politely, which maybe partly explains why the 5 is much slower 0-60?
1 - 6 of 56 Posts
