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Discussion Starter · #1 ·
Does anyone know if there is a version of the Nissan Leaf spy that works with the Outlander PHEV as I am having major battery issues with my PHEV and the dealer (Monty's of Sheffield) are not being very helpful?
 

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http://ts.la/david3488
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What sort of issue?
I am not aware of anything software wise..
 

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Discussion Starter · #3 ·
Dave,
The battery does not seem to be charging to give full or even near advertised EV battery range of 30 plus miles, seeing on average 24 miles on EV range at full charge (and this is in summertime) has 21-23 in colder weather but with an actual of 15-18 miles actual, so was hoping there was an app that could interrogate the battery to see if there is an issue.
Dealer Service says battery is fine, but PHEV specialist at Dealer says we should be getting much more but they seem to want to kick it into the long grass.
In process of rejecting vehicle and lawyers suggested an independent examination, but can't think of anyone with knowledge of PHEV type technology (other than Mitsubishi who are unlikely to admit to an issue).
Therefore if there was an app like leaf spy it may have been helpful to check whether battery working or whether it is the source of the poor range
 

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http://ts.la/david3488
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I am hoping any day now to receive a can due from evtv.
I have no idea how hard it will be to figure out the info, if at all but im sure finding out will be useful.
If I find anything or if you find anything be sure to let me know as I will you.
My car arrived last saturday and in reality I havent a clue how far I can go yet on battery, as im still fighting the car running the engine to heat it!
 

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Discussion Starter · #5 ·
I know the feeling, I have a 7 mile commute and chargers at home and work........cant run electric only as engine cuts in when range not issue as I can charge.....but petrol kicks in, MPG is dreadful and only way I have found is to switch off all heating/fan and accept that you are going to be very cold and your windscreen will fog up!!
Feels like you have to choose between safety and economy of being able to run electric!
Funnily enough the dealer dint mention that when they sold it.............
 

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Hi, Which model of Outlander PHEV do you have? My understanding is that the lowest model doesn't have any sort of heater that can be used when running on electric power, so the engine has to be used to heat the vehicle.
 

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Dave,
The battery does not seem to be charging to give full or even near advertised EV battery range of 30 plus miles, seeing on average 24 miles on EV range at full charge (and this is in summertime) has 21-23 in colder weather but with an actual of 15-18 miles actual, so was hoping there was an app that could interrogate the battery to see if there is an issue.
That sounds about right. Not helpful I know, but based on reports from the PHEV forum your figures are the same as what most of us are experiencing.
 

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Discussion Starter · #9 ·
So the figures stated by Mitsubishi should perhaps start
"once upon a time someone in a land far away achieved 32.5 miles"
Perhaps we need to move to the Bonneville Salt flats or The Netherlands...........:mad:
 

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Of course, just like my leaf, make believe like any car really, but the heating is a proper issue.
My commute is 4 miles, the phev is my wifes car so not a problem, but if i drive it to work i use petrol.
I read the Swedish,Norwegians and Dutch are moaning, so hopefully a software update will fix it.
the electric heater compared to the leaf is rubbish
 

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Dave,
The battery does not seem to be charging to give full or even near advertised EV battery range of 30 plus miles, seeing on average 24 miles on EV range at full charge (and this is in summertime) has 21-23 in colder weather but with an actual of 15-18 miles actual, so was hoping there was an app that could interrogate the battery to see if there is an issue.
Dealer Service says battery is fine, but PHEV specialist at Dealer says we should be getting much more but they seem to want to kick it into the long grass.
In process of rejecting vehicle and lawyers suggested an independent examination, but can't think of anyone with knowledge of PHEV type technology (other than Mitsubishi who are unlikely to admit to an issue).
Therefore if there was an app like leaf spy it may have been helpful to check whether battery working or whether it is the source of the poor range
If you have already considered Legal action to reject the car then there is no real point in helping you - but bear in mind that this is a "Plug-in HYBRID Electric Vehicle" the key word is HYBRID - it is designed to use a combination of electric and petrol to propel the vehicle, heat and desist the interior and if you stop playing with the buttons trying to defeat its programming then you will see poor performance...
leave everything alone and drive ECONOMICALLY and it will return better than 45MPG on runs much longer that its battery range...
As everyone has said before and is reflected in the user manual - the Predicted EV range is totally dependant on your driving style and the roads on which you drive - maximum range of ANY electric system is totally dependant on how much power you pull from the battery - greater acceleration, up hill sections, high speed all contribute to lower EV range...
Yes there have been a few genuine system faults and if approached reasonably your dealer/Mitsubishi should respond - but if you have bought the car for the wrong reasons ( BIK benefits for example) and have not fully understood the use of EV and hybrid vehicles then MMC will reject you claims and probably only offer you a good will buy back at best...
 

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Discussion Starter · #12 ·
David

The danger of making the statement you just have is that you assume that I am not driving economically.
When in fact I spent some time with the Dealers PHEV specialist and took him on the normal route I took with the normal driving style he said you are driving it more economically than most other owners I have driven with and you should be getting better range!
The only thing he could add was to use the paddles more on downhill parts but he said that would make little real difference
Why would you assume I have not approached my dealer 'reasonably'? In fact I have and also provided them lots of data to help them identify the issue and also demonstrated the burning smell we get when running on petrol...........am I being unreasonable when the dealership fails to respond after 2 weeks despite promising a response/plan of action within a couple of days??
 

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I can only comment on the 4h model, not the 3h, but with pre-heating I am able to run without ICE starting down to 2 or 3C outside temp. Morning commute to Glasgow today (8-10 miles) was done without any ICE....it was snowing but only very lightly and temp around 2C. I pre-heated for about 15-20 minutes (whilst plugged in at home) and car was toasty when I got in....
The range obtained by the OP does sound within the limits I experience. 25-30 miles in summer, 20-25 in winter, possibly less if using heated rear windscreen, heated seats, heater, lights, wipers....
 

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http://ts.la/david3488
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I believe it could be a 100% better car with a simple software fix.
 

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In fact I have and also provided them lots of data to help them identify the issue and also demonstrated the burning smell we get when running on petrol...........am I being unreasonable when the dealership fails to respond after 2 weeks despite promising a response/plan of action within a couple of days??
I tried the charge button last night and ten minutes in it was really smelly?
 

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Re: smell - yup.

If I have been running on ICE for a while I do get a hot smell. I assume it is fresh coatings on new components burning off/in. Now at just under 2k miles and 1 month and the smells are getting less and less...
 
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Discussion Starter · #18 ·
I picked up the smell very soon after buying the car, dealer said it was just new parts and a 'Hot smell', but 7000 miles in we still get the strong acrid smell of burning rubber, mostly on left side of car front and back.

PHEV specialist smelt it after our time together and said that something was not right as it should not be smelling like that and he was going to drive his demonstrator hard to try and replicate, which I said didn't make sense as we had just been driving for 30 minutes very sedately and the smell occurred so it wasn't due to hard use.
Supposedly they were looking into it and going to find out what was causing it.......but that was 2 weeks ago and not heard a thing.

You may also get when the battery runs to zero and engine kicks in and more noticeable on general commute (low/ave) speeds and not when on charge button....I don't use charge button as drinks far to much fuel to get any EV benefit.

Have heard some others had the smell but it has gone over time, but still strong after 7000 miles on mine
 

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David

The danger of making the statement you just have is that you assume that I am not driving economically.
When in fact I spent some time with the Dealers PHEV specialist and took him on the normal route I took with the normal driving style he said you are driving it more economically than most other owners I have driven with and you should be getting better range!
The only thing he could add was to use the paddles more on downhill parts but he said that would make little real difference
Why would you assume I have not approached my dealer 'reasonably'? In fact I have and also provided them lots of data to help them identify the issue and also demonstrated the burning smell we get when running on petrol...........am I being unreasonable when the dealership fails to respond after 2 weeks despite promising a response/plan of action within a couple of days??
Only based on the evidence (or lack of) you have written in your previous posts.
If the rep at your dealer is not responding in a timely fashion then contact MMC UK and complain - posting on here won't get you anywhere will it...

I heard of other owners receive loan cars with-in hours of an apparent fault while the Service department ran diagnostics - if its a main MMC dealer they will have the diagnostic tools for the PHEV systems...

All manufacturers that have been bold enough to launch BEV or PHEV vehicles have used the Euro Road Tests to Maximise there cars statistics - But EV range stands out from all other vehicle types - maybe the test is totally un-realistic and should be challenged.
My PHEV is the first EV I have owned but I did a significant amount of research into the achievable stats - both on type and other EV/PHEV - So when I test drove the car I understood more about it than the sales guy so we spent an hour test drive with their PHEV service engineer in the car with us answering some testing questions...

Obviously if you car has a definite problem then the dealer network should back it up and examine the car - and I would not defend them in any way until they do..
best of luck getting satisfaction...
 

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Discussion Starter · #20 ·
I think there is a basic depth of knowledge at Dealer level on the PHEV, as they seem to contradict one another with service dept saying one thing, PHEV specialist another and then users having different experiences or advice based on time spent with the car....charge button a great example
Unfortunately I had one of the first PHEVs back in June (or so I was told) so any data came from the Dutch whereas there are far more UK owners now and hence REAL knowledge...
I suspect they are now sold in a much different way .............I suppose the danger of being Bleeding edge???......
 
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