[AndyIV]

I have an e-Niro 4+, but I think these issues will be the same for all e-niros?
Problem 1. The car is charging and I switch the power on to do something - input some destinations into the satnav, listen to the radio, or whatever. I cannot then switch the car off. If I press the power button it says remove the power cable before driving off, but the car stays switched on. I don't want to drive off, I just want the car to power down. So I have to stop charging, switch the power off, and then plug the cable in again to restart the charging. Anyone any ideas about how to switch the car off without stopping the charging, or how I should switch it on in the first place to sidestep this issue?
Problem 2. How to stop the charging process before the charging limit has been reached. The easiest way is to use the UVO app to stop charging. That is assuming you've got your phone. If you haven't you can lock/unlock the car - apparently unlocking the car stops charging for 30s so you can rush round to the front and unplug the cable. Anyone know a less clunky method?
Problem 3. Follows on from problem 2. I plug the car into a rapid DC charger and want to go away to get a coffee/toilet break etc. So I lock the car. When I come back I want to get into the car out of the cold, so I unlock the car. This stops the charging for 30s. The rapid DC charger then refuses to restart charging, so I have to drive away with less charge than I need. Anyone know how to sidestep this issue without leaving the car unlocked - apart from always having to travel as a pair?

 

[peterca]

I have an e-Niro 4+, but I think these issues will be the same for all e-niros?
Problem 1. The car is charging and I switch the power on to do something - input some destinations into the satnav, listen to the radio, or whatever. I cannot then switch the car off. If I press the power button it says remove the power cable before driving off, but the car stays switched on. I don't want to drive off, I just want the car to power down. So I have to stop charging, switch the power off, and then plug the cable in again to restart the charging. Anyone any ideas about how to switch the car off without stopping the charging, or how I should switch it on in the first place to sidestep this issue?

Have you tried using utility mode rather than just switching the car on? To get into it put the car into drive and find convenience settings in the centre of the dash display. Select "utility mode". That is good for the 12volt battery as well. I think you would have to put it into utility mode before you started the charge. I am not sure whether switching it off would stop the charge - but you could leave it on in utility mode without using much power - unless you want to lock the car which I think can then only be done by the UVO app which might not be working! And if it is working to lock the car you would be really stuck if you were unable to use it later to unlock the car!

 

[Edd Beesley]

For 1), press the "off" button (make sure your foot is not on the brake) then open the drivers door get out and close it, the dash will turn off by itself.

For 2), don't know, I have tested rapid charging but never walked away from the car/actually had to use it so only charged for like 2 mins. But, I think that the "pause charge" behaviour only happens if you use the unlock button on the key fob. If you unlock using the button on the drivers door handle it doesn't pause. I think.

 

[MetalHead]

I have an e-Niro 4+, but I think these issues will be the same for all e-niros?
Problem 1. The car is charging and I switch the power on to do something - input some destinations into the satnav, listen to the radio, or whatever. I cannot then switch the car off. If I press the power button it says remove the power cable before driving off, but the car stays switched on. I don't want to drive off, I just want the car to power down. So I have to stop charging, switch the power off, and then plug the cable in again to restart the charging. Anyone any ideas about how to switch the car off without stopping the charging, or how I should switch it on in the first place to sidestep this issue?
Problem 2. How to stop the charging process before the charging limit has been reached. The easiest way is to use the UVO app to stop charging. That is assuming you've got your phone. If you haven't you can lock/unlock the car - apparently unlocking the car stops charging for 30s so you can rush round to the front and unplug the cable. Anyone know a less clunky method?
Problem 3. Follows on from problem 2. I plug the car into a rapid DC charger and want to go away to get a coffee/toilet break etc. So I lock the car. When I come back I want to get into the car out of the cold, so I unlock the car. This stops the charging for 30s. The rapid DC charger then refuses to restart charging, so I have to drive away with less charge than I need. Anyone know how to sidestep this issue without leaving the car unlocked - apart from always having to travel as a pair?

Going to have to play to see (1) but sometimes the car looks on but isn't.
Don't know if you've noticed but when you stop and switch off, a load of the cluster is still active and even the music can still keep playing.
Close the door as @Edd Beesley says and the dash goes off.
Note the red led on the gear fob will still be lit (for a while).
Press lock on the fob and that will switch off immediately.

For (2): You can just walk to the front of the car and then use your key fob to unlock the car. Sorry if that sounds obvious!

(3) is very interesting. I've never noticed that behaviour but then I haven't rapid charged all that much.
It might be specific to some brands of rapid. What rapid was this on?

 

[BigBadBotnik]

For 2), don't know, I have tested rapid charging but never walked away from the car/actually had to use it so only charged for like 2 mins. But, I think that the "pause charge" behaviour only happens if you use the unlock button on the key fob. If you unlock using the button on the drivers door handle it doesn't pause. I think.

That would make sense, you use the unlock on the fob to release the cable from the car - it's likely there would be a pause in the charging as nobody particularly wants to be pulling out a high voltage cable whilst live.

I only ever lock/unlock via driver's door handle button and this definitely doesn't interupt rapid charging.

 

[idiotzoo]

I believe the pause in charging, where it drops to 500w, happens regardless of how the car is unlocked. I didn’t think this happened on a rapid since the charge mechanism is completely different. I also haven’t tested this.

 

[AndyIV]

So for (1) I need to make sure my foot is not on the brake when I switch off. Probably my foot has automatically gone to the brake pedal! For (2), get ready by the cable when I press the fob to unlock the car - simples! But I think unlocking the car by pressing the door handle also unlocks the cable and stops the charge? Hence the problem about locking the car on a rapid charge. I'm out and about now, but when I get home I can charge it and see if unlocking the car using the fob or the handle do the same thing and stop the charge.
Of course at home it will start charging again after the 30s interval. For (3) I was using a GeniePoint rapid charger with the app (not an RFID card) and they used to have a fixed fee plus a usage charge to top up. They have stopped the fixed fee now and it is only the usage charge of 35p/kWh, but possibly if a charge is interrupted it then becomes a new charge and their system won't allow me to restart the charge - because I would have to pay the fixed charge again which is irrelevant now it is 0p, except to a computer a fee of 0p is not irrelevant - it still has to be processed.

 

[AndyIV]

Today I repeated the rapid charge at the same GeniePoint rapid charger (CCS 50 kW DC), as I needed an extra 50 miles of range. I kept the car unlocked for half an hour whilst the car charged, just in case, and when it was done I played around trying to stop the charge (it was at 66% and still charging to a target of 80%) by locking and unlocking the car. Idiotzoo is correct above: "I believe the pause in charging, where it drops to 500w, happens regardless of how the car is unlocked. I didn’t think this happened on a rapid since the charge mechanism is completely different." I couldn't interrupt the rapid charge by unlocking the car either with the fob or using the handle, instead I could only do it by pressing cancel on the GeniePoint app. It all worked as it should. The only thing that was different today was the app was more responsive, less waiting time, than 2 days ago. But really I have no idea why it previously stopped charging (it was nowhere near the 80% limit).
Incidentally, if your phone breaks and you do need to stop the charge I guess you could go into charge management settings and set the charge limit to a level lower than the current SOC?

 

[John Page]

Today I repeated the rapid charge at the same GeniePoint rapid charger (CCS 50 kW DC), as I needed an extra 50 miles of range. I kept the car unlocked for half an hour whilst the car charged, just in case, and when it was done I played around trying to stop the charge (it was at 66% and still charging to a target of 80%) by locking and unlocking the car. Idiotzoo is correct above: "I believe the pause in charging, where it drops to 500w, happens regardless of how the car is unlocked. I didn’t think this happened on a rapid since the charge mechanism is completely different." I couldn't interrupt the rapid charge by unlocking the car either with the fob or using the handle, instead I could only do it by pressing cancel on the GeniePoint app. It all worked as it should. The only thing that was different today was the app was more responsive, less waiting time, than 2 days ago. But really I have no idea why it previously stopped charging (it was nowhere near the 80% limit).
Incidentally, if your phone breaks and you do need to stop the charge I guess you could go into charge management settings and set the charge limit to a level lower than the current SOC?

Yes, that works.

 

[prawlin]

........Incidentally, if your phone breaks and you do need to stop the charge I guess you could go into charge management settings and set the charge limit to a level lower than the current SOC?

Nope, (from my unreliable memory) I don’t think you can get to that setting whilst it’s charging. Peter

 

[VCM]

Started this thread again as we had an issue similar to 'Problem 2' in the OP and interested in ideas.

We had an issue last night. Getting some free electrons at the local railway station that are on free vend - have used them before with no issues. We got the Alert to say the car had completed it's charge as usual, all normal. This time the cable would not release after the car was unlocked, either on car or charger. Tried locking and un locking etc, would not budge. Eventually 'brain cell' thought... on the APP, started the charge again and then stopped it through the APP and then the cable in the car was released and also in the Charger unit. We did not have anything on the schedule charge, nothing different - was it that the car and unit just did not do a proper 'good bye' handshake at the end of the charge and just one of those things? Or..?

But, begs the question, how do you stop a charge if you don't have access to the APP (no phone coverage) and the charging unit is 'dumb' (no APP or off button on the unit other than emergency)? We have always used the APP to stop the charge (Podpoint at Tescos for example). For those with UK 2 models with no APP do you just get into the Charge limit (as stated above) and select a percentage less than the car has on the SOC to stop the charge or is there an easier way of stopping the charge, you have found?

What am I missing? Thanks

 

[AndyIV]

Good idea starting it charging again and then stopping it with the app, presumably it just reset things so they worked
But with no app and problems with stopping the charge I think just set the charging target to below the current SOC. It did work for me once when I was struggling to work out how to stop it charging. Then I found out the expected way was just unlocking the car, sometimes having to lock it first, and having to be quick about unplugging it before it started charging again!
BTW I've tried to stop the charge at Tesco through the Podpoint app, but there didn't seem to be anywhere to stop the charge, so I just unlock and unplug from the car first. Did notice I couldn't unplug from the charger until I'd unplugged from the car first - makes sense as otherwise anyone could unplug you without having to unlock the car.

 

[VCM]

Normally as you say, just unlocking the car stops the charge and all 'fine and dandy' but this occasion no luck even though tried several times, locking, waiting and then unlocking. Also the car had already stopped at the charging target and had notified us it had stopped (as usual), so on returning to the car we could not reduce the Charging target as it had already stopped, luckily it allowed us to start the charge again, etc. As the e-Niro Ver 2 has no app was wondering if they have a different method other than playing around with the Charging target. The car manual only references stopping the charge from the actual charging unit - works with 'smart' chargers' but no reference for dumb charges with locks that need the car to say 'goodbye'. Anyway, got to try and summarise to the various methods so we can leave a checklist in the car for next time. Tescos Podpoint (and another) I do use the app to stop the charge first and wait for the charge rate to drop (on the dash) and then unlock again and unplug. Thanks for your reply.

 

[AndyIV]

There is a method to pull the plug from somewhere under the bonnet, but I think that would be the very last resort!

 

[VCM]

That's the 'Nuclear' option...

 

[peterca]

That's the 'Nuclear' option...

Why? There is a wire fitted at the front of the bonnet with a pull button which should allow you to disconnect the charger. Not sure whether it also cuts the current - but surely the signal wire should do that in any event. Or is that why you describe it as the "Nuclear" option?

 

[prawlin]

Well they must have expected this scenario to sometimes occur, hence the installation of the emergency wire pull knob release Under the bonnet. I think it should only be a very last resort though. I’ve never needed to pull it once in a year and a half. I’ve used both rapid D.C. chargers (in the beginning when they were FOC) and home AC charging.

I have found that just taking the fob to the front (to save any walk around delays) then press the unlock fob button once then immediately pull the plug always works no matter what. If you wait, it can soon lock again. If charging, at the time it temporarily reduces the current to a relatively safe couple of amps, so the plug can be pulled (On AC, not sure about D.C. though)

If using a type 2 AC cable always unplug the car end firstly I think. The charge point end may remain locked otherwise.

Also check the AUTO button is lit for the connector release lock. It makes things a bit easier IMHO. Peter.

 

[VCM]

Well they must have expected this scenario to sometimes occur, hence the installation of the emergency wire pull knob release Under the bonnet. I think it should only be a very last resort though. I’ve never needed to pull it once in a year and a half. I’ve used both rapid D.C. chargers (in the beginning when they were FOC) and home AC charging.

I have found that just taking the fob to the front (to save any walk around delays) then press the unlock fob button once then immediately pull the plug always works no matter what. If you wait, it can soon lock again. If charging, at the time it temporarily reduces the current to a relatively safe couple of amps, so the plug can be pulled (On AC, not sure about D.C. though)

If using a type 2 AC cable always unplug the car end firstly I think. The charge point end may remain locked otherwise.

Also check the AUTO button is lit for the connector release lock. It makes things a bit easier IMHO. Peter.

99% of the time the unlock FOB works - although we have found we had to wait until the car has reduced the charge rate down and then the cable is released. But not the other night (car had finished charging sometime before) and really did not want to use the emergency wire knob as we wanted our cable - somebody else, we found out, had a previous issue and they had to do exactly that and leave the cable in the charging unit for an engineer to remove the following day (the parking attendant informed us as we scratched our heads). It was just a very strange occurrence and got me thinking about various alternative options before the Emergency release needs to be used. We use the Auto function when on DC chargers just for that reason but not when we are using our own cable, we want to keep ours...
Anyway, thanks for the responses.