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I'm not crazy, the attack has begun.
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Not had a lease car collected yet, first one broke down just before the end of the lease, so simply abandoned it at the dealer. Other EVs were owned.

Collections person; "Hello, is this donald?"
d; "Hi"
Collections person; "Just a courtesy call, I'll be picking up your car tomorrow, about midday"
d; "Oh, great, thanks, yes, I'm here all day"
Collections person; "... Not sure when I'll get there, depends on public transport"
d; "[pause] ... Err .. OK .. not a flat bed? Would you like me to charge the car right up, it is at 80% at the moment"
Collections person; "Well, how far does it go?"
d; "Well, I can do over 150 miles in it, but you won't get more than 120."
Collections person; "Well, it's a 250 mile drive"
d; "Heh ... well, I wouldn't do that myself, but if you've got your chargers planned. Don't expect to make it by the evening, though. Where are you planning to charge up?"
Collections person; "Don't know, not looked into that."
d; "Riiiiight.....
...... Well, I can give you some advice on that if you like, but it's not a trip I'd make myself."
Collections person; "We pick up electric cars, but they usually have petrol too."
d; "Yeah, well ...... maybe get a flat bed?"
Collections person; "I'll call the office"
d; "I think that's best"

I'd put that in the "slightly-ambitious" category of a first experience with an EV.

I suppose I could have just let him pick it up and figure the rest later, but that might be seen as a bit mean?

Have you guys had better/worse?
 

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I'm still awating BCA to pick up my Soul (it's been parked up since April, so they will no doubt have flat spots and squeeky brakes to deal with, I've been good and made sure the 12V is topped up every 2 weeks by working for half an hour in the car with the traction battery switched on, seriously this constitutes as "fun" at the moment). There is a BCA auction place in my town so I'm hoping that my person doesn't have the baptism of fire that this poor collection agent was going to instill on themselves :)
 
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Not had a lease car collected yet, first one broke down just before the end of the lease, so simply abandoned it at the dealer. Other EVs were owned.

Collections person; "Hello, is this donald?"
d; "Hi"
Collections person; "Just a courtesy call, I'll be picking up your car tomorrow, about midday"
d; "Oh, great, thanks, yes, I'm here all day"
Collections person; "... Not sure when I'll get there, depends on public transport"
d; "[pause] ... Err .. OK .. not a flat bed? Would you like me to charge the car right up, it is at 80% at the moment"
Collections person; "Well, how far does it go?"
d; "Well, I can do over 150 miles in it, but you won't get more than 120."
Collections person; "Well, it's a 250 mile drive"
d; "Heh ... well, I wouldn't do that myself, but if you've got your chargers planned. Don't expect to make it by the evening, though. Where are you planning to charge up?"
Collections person; "Don't know, not looked into that."
d; "Riiiiight.....
...... Well, I can give you some advice on that if you like, but it's not a trip I'd make myself."
Collections person; "We pick up electric cars, but they usually have petrol too."
d; "Yeah, well ...... maybe get a flat bed?"
Collections person; "I'll call the office"
d; "I think that's best"

I'd put that in the "slightly-ambitious" category of a first experience with an EV.

I suppose I could have just let him pick it up and figure the rest later, but that might be seen as a bit mean?

Have you guys had better/worse?
Think baptism of fire would have made a more interesting story ;), but it is still totally gobsmacking how little understanding is in the general public domain of EV's.
Kinda shows how vast the chasm is before EV's really do become the norm.
 

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The guy that collected the Soul brought his dad to drive it. His dad was baffled by the idea it was fully electric. It was only going to be driven 20 odd miles fortunately!
 

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BCA collected my Soul EV last week. Collected on the day the lease expired, and with no drama. I’d already asked how it would be transported (as the traction battery was being kept around 50% since lockdown) and was told it would be driven away so to please ensure it was fully charged. The driver had some limited experience of EVs (he’d previously delivered and collected Tesla’s), and did seem to think the Soul was also capable of 200 miles+ on a charge! He had a journey of approx 100 miles back home so I advised him to take it easy on the motorway or plan for a mid-route top up.

Very sensible inspection too, and only had 1 minor issue identified - excessive stone chips on bonnet - with an estimate of £20 for making good. It was also 250 miles over mileage allowance, and had missed its second service due to no local garages open/available (was booked in at the dealer a week after lockdown was introduced).

Will be interesting to see if the lease company bother sending an invoice or just write off these small amounts.

Have also decided to leave the replacement vehicle for a month or two and see how things play out in terms of lockdown restrictions being eased and if any deals appear in the new car market.
 

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BCA collected my Soul EV last week. Collected on the day the lease expired, and with no drama. I’d already asked how it would be transported (as the traction battery was being kept around 50% since lockdown) and was told it would be driven away so to please ensure it was fully charged. The driver had some limited experience of EVs (he’d previously delivered and collected Tesla’s), and did seem to think the Soul was also capable of 200 miles+ on a charge! He had a journey of approx 100 miles back home so I advised him to take it easy on the motorway or plan for a mid-route top up.

Very sensible inspection too, and only had 1 minor issue identified - excessive stone chips on bonnet - with an estimate of £20 for making good. It was also 250 miles over mileage allowance, and had missed its second service due to no local garages open/available (was booked in at the dealer a week after lockdown was introduced).

Will be interesting to see if the lease company bother sending an invoice or just write off these small amounts.

Have also decided to leave the replacement vehicle for a month or two and see how things play out in terms of lockdown restrictions being eased and if any deals appear in the new car market.
My emphasis - interesting that one. How would one feel about being told to fill the tank on an ICE vehicle at one's own expense so that someone else could drive it away? Whenever I've returned conventionally fuelled vehicles it's been a game of how little fuel I can have left ... perhaps that's just my evil nature. :devilish:
 

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My emphasis - interesting that one. How would one feel about being told to fill the tank on an ICE vehicle at one's own expense so that someone else could drive it away? Whenever I've returned conventionally fuelled vehicles it's been a game of how little fuel I can have left ... perhaps that's just my evil nature. :devilish:
Did you not pick up the lease car with a full tank?

I’d have thought it would be like any other rental car.
 

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Did you not pick up the lease car with a full tank?

I’d have thought it would be like any other rental car.
For many many years now rental cars are supplied with a quarter tank if your lucky, but usually basically empty. Ridiculous as always used to be supply full and return full. World gone mad scenario.
 

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I'm not crazy, the attack has begun.
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Discussion Starter #10
My emphasis - interesting that one. How would one feel about being told to fill the tank on an ICE vehicle at one's own expense so that someone else could drive it away? Whenever I've returned conventionally fuelled vehicles it's been a game of how little fuel I can have left ... perhaps that's just my evil nature. :devilish:
I wasn't going to fill the Soul, it's been parked for 3 weeks waiting, but there was a price plunge and I had to dump the electricity somewhere!!!
 

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I'm not crazy, the attack has begun.
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Discussion Starter #11
For many many years now rental cars are supplied with a quarter tank if your lucky, but usually basically empty. Ridiculous as always used to be supply full and return full. World gone mad scenario.
In an ICE with a big tank, 'indicated full' and 'full' can be different things by a few gallons.

Faced with that scenario ('full' to 'full'), here is a small tip if you are OCD and want to 'optimise' the situation like a good engineer;
  • Soon after collecting, brim to full.
  • While driving around, determine the number of miles until the needle pulls off the top after a brim-fill.
  • Brim to full when that number of miles is remaining back to the drop off point.
:sneaky: :cool:

(Bear in mind the person before you might have already done that too. Get it wrong and you pay not only for one lot of 'top-of-the-tank' but for both the guy before you and after you. Could be upwards of 6 or 7 gallons, depending on the car.)
 

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Did you not pick up the lease car with a full tank?

I’d have thought it would be like any other rental car.
[PEDANT MODE]The electrons are all in the battery, just in the "wrong" place. Do you have the same standards regarding all other equipment in the car, for example the position of the mats, the settings on the Infotainment system, the position of the seats and controls?[/PEDANT MODE OFF] :p
 

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[PEDANT MODE]The electrons are all in the battery, just in the "wrong" place. Do you have the same standards regarding all other equipment in the car, for example the position of the mats, the settings on the Infotainment system, the position of the seats and controls?[/PEDANT MODE OFF] :p
I always make a point of running down the 12v battery as low as possible before handing the car back. And doing some donuts in Tesco car park...
 

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Forgive me if this is unreasonable thread-drift but I think it fits here.

Anyone have any experience with returning an Alphabet (BMW) vehicle with kerbed wheels. I'm trying to work out whether to get them fixed before handing back or accepting the punishment...
 

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You’ll normally get an email confirming requirements when the inspection/collection’s booked with Manheim/BCA/TechInspect/IT Fleet etc.
Also depends which manufacturer owns the car.

ICE returns you’re expected to leave enough fuel in the car for the warning light to be out.

Electric cars with Manheim you’re asked to fully charge them the night before.

If they have to abort a collection because the car doesn’t in their judgements have enough fuel to safely get to the nearest filling/useable charging point, you’ll be charged anything from around £150 upwards depending on who owns the car.

Think it’s only fair to help the drivers get moving. It’s a very poorly paid unpleasant job, especially at the moment given the risks of jumping in and out of other people’s often filthy old cars.
 

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Forgive me if this is unreasonable thread-drift but I think it fits here.

Anyone have any experience with returning an Alphabet (BMW) vehicle with kerbed wheels. I'm trying to work out whether to get them fixed before handing back or accepting the punishment...
Can you put some shots up please? Are they diamond cut, polished alloys or just normal alloys?
How badly kerbed are they?

BVRLA inspection guidelineswhich all leasing firms have to follow, say you can have up to 150mm total rim edge damage per wheel in a number of places on the rim on each wheel at £0 cost.

Any damage anywhere else on the wheel surface there’s a cost. It’s usually less than the retail cost of getting them repaired.

In my experience with Alphabet, it’s cheaper to leave them and let them bill you. Retail, wheels start at over £100 each depending on the wheel size. Plus car’s off the road whilst they’re done.

Mobile guys are hit and miss for quality so you need a specialist....and even then...

If they don’t pass inspection after repair, the Inspector will bill you anyway.

Think BCA billed me £65 each for two front wheels on the wife’s last leased BMW.

In short, I wouldn’t bother getting them done ✅
 

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I'll get out there with a tape measure and camera in a minute. I think all but one of them are well under the BVRLA limits.

The wheels are black powder coated, not polished or diamond cut. But because they are black, the shiny fresh aluminium underneath the kerbage is particularly noticeable!
 

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I'll get out there with a tape measure and camera in a minute. I think all but one of them are well under the BVRLA limits.

The wheels are black powder coated, not polished or diamond cut. But because they are black, the shiny fresh aluminium underneath the kerbage is particularly noticeable!
A good Black marker pen should make them less conspicuous. ;)
 

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Very sensible inspection too, and only had 1 minor issue identified - excessive stone chips on bonnet - with an estimate of £20 for making good. It was also 250 miles over mileage allowance, and had missed its second service due to no local garages open/available (was booked in at the dealer a week after lockdown was introduced).

Will be interesting to see if the lease company bother sending an invoice or just write off these small amounts.
Yeah my Soul has this too, I'm not sure it should be considered excessive if it seems quite common to the car due to thin paint/body shape making the bonnet quite prone to stone chips. @donald what say you on the chippage front?

I do have some minor front wing damange where my wife managed to scuff a wooden clad low wall, which I'm going to have to take a hit for, and some scratches around the boot opening that I have no idea where they came from, so I'm expecting some penalty to come my way.
 
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