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Discussion Starter #1
Hey guys,

Had my egolf for 10 months now and done nearly 6000 miles. Not had any problems at all, but last night the car on starting has told me the coolant is low , "check coolant level"

Has anyone had this problem. I've never seen this on any other car so early at 10 months and low mileage. Given that these cars are only serviced at 2 years, should I just refill the coolant or is it worth taking it back to a dealer for it to be looked at.

Thanks for your help
 

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Low coolant on any car is almost certainly a leak, ICE or EV. The systems don't consume coolant in any way. So yes it needs a service, probably you have a leak in a radiator or damage to a pipe. The mechanic will inject a UV dye into the system and check it with a torch to see where the leak is.

Question would be to see if the car leaks when parked up with the EV system 'on' or while charging. Then you might be able to determine the source of the leak.

Chances are an issue like this can be found by an experienced independent but if under VW warranty best to get it checked by them.
 

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Discussion Starter #3
Yeah you're probably right.
I spoke to the vw support (as I'm leasing from them) and also to a local dealer. They just told me to top up the coolant but if the warning message pops up again to then book it in.

On inspection the coolant tank was bone dry, so I suspect there is a leak somewhere. I will see what happens over the next week and keep an eye on the levels.
 

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Discussion Starter #4
Low coolant on any car is almost certainly a leak, ICE or EV. The systems don't consume coolant in any way. So yes it needs a service, probably you have a leak in a radiator or damage to a pipe. The mechanic will inject a UV dye into the system and check it with a torch to see where the leak is.

Question would be to see if the car leaks when parked up with the EV system 'on' or while charging. Then you might be able to determine the source of the leak.

Chances are an issue like this can be found by an experienced independent but if under VW warranty best to get it checked by them.
You were completely right! Just about to go to work and thought i'd check the coolant level, and it was about 3cm below the minimum level, with the warning light coming on again as soon as I turned the car on.

VW assist now want to send the AA around. Not sure what they're going to do, suspect will tell me it needs to be taken to a garage. My local garage hasn't got any availability apparently for coolant errors until 1st december.....sounds a bit dire! Will have to ring around i suspect. Problem is I need a car to be able to get to work (can't work from home, keyworker) Ah, the fun begins....
 

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I seem to remember that if it’s VW Assist doing the ‘taking it to the VW Dealers’ then it’s up to them to get you a courtesy car?? (ie don’t ever drop it off to VW yourself). That could be out of date though!

Bit of a pain though! My previous VW (Mk7 GTi) had a small coolant leak just before the warranty ran out, the garage couldn’t really ever pinpoint where the leak was coming from so they ended up replacing half the cooling circuit: thermostat, thermostat housing, water pump, pipes...... Hopefully it’ll be obvious with a big leak!

Good Luck and keep us posted!
 

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Discussion Starter #6
Thanks, i will make sure they give me one. I cant get to work without it, and don't live round the corner from work!
Problem is the dealers i spoke to said they aren't giving courtesy cars, due to covid.....pretty stupid reason but there you go.
 

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The local VW retailer reimbursed me for my Uber ride to and from the dealership as they couldn't provide a courtesy car for COVID reasons. Worth an ask ...
 

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Discussion Starter #9 (Edited)
Thanks guys,
The aa guy came round and saw that it was a leaking radiator that was draining my coolant to dryness.
The dealers aren't giving out courtesy cars but as the aa came to see my vehicle they were able to give me access to a 48hr car rental, so I currently have a new Ford fiesta to drive whilst waiting for my car to get fixed.
The dealer has said they will sort something out regarding a car for me if they need my car longer than 48hrs......we'll see!!
 

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Discussion Starter #10
apparently a stone has pierced through the car and gone through the radiator.......apparently supposedly not covered by the warranty and they want to charge me £750 to replace it. I'm fuming! The cars not even 10 months old!
 

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Why would damage be covered by the warranty?

Radiators need to be in the airflow, but that means they’re vulnerable to road debris.

You sound like you’ve had a bit of bad luck to be fair, although at £750 I’d be tempted to buy my own replacement and get an independent to fit it if you’re not happy doing it yourself.
 

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I would have thought that unpreventable damage like this would be covered by the warranty, to be fair. If you had a collision and the car was damaged then that is fair enough to decline coverage there, but a warranty should cover 'reasonable usage/wear' that leads to mechanical failure, that comes from day to day usage of the vehicle.

It's also worth seeing if your regular comprehensive car insurance would cover the damage but obviously this affects future insurance rates & NCDs.

If the vehicle is on something like PCP, you can make noises about voluntary termination of the PCP if coming up to half way (e.g. 24 month) - the leasing company may want to keep you happy.
 

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Discussion Starter #13
Yeah you're right jim. I'm just a bit annoyed by it. I've had several other cars and never had a problem like this in such a new car. I was told because there aren't so many things in the engine bay the radiator is more prone to damage on occasion on the egolf.
If it was a couple of hundred I'd grudgingly take the hit and call it experience. I just find it crazy that its going to be 750! If I had been dangerously driving or had an accident that's one thing, but this is just normal city driving (mostly commuting)

Has certainly unfortunately put me off another vw now. (Regardless of if its just bad luck)
 

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I would have thought that unpreventable damage like this would be covered by the warranty, to be fair. If you had a collision and the car was damaged then that is fair enough to decline coverage there, but a warranty should cover 'reasonable usage/wear' that leads to mechanical failure, that comes from day to day usage of the vehicle.

It's also worth seeing if your regular comprehensive car insurance would cover the damage but obviously this affects future insurance rates & NCDs.

If the vehicle is on something like PCP, you can make noises about voluntary termination of the PCP if coming up to half way (e.g. 24 month) - the leasing company may want to keep you happy.
How is it any different to a stone hitting your windscreen? That’s not a warranty issue either.
 

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Yeah you're right jim. I'm just a bit annoyed by it. I've had several other cars and never had a problem like this in such a new car. I was told because there aren't so many things in the engine bay the radiator is more prone to damage on occasion on the egolf.
If it was a couple of hundred I'd grudgingly take the hit and call it experience. I just find it crazy that its going to be 750! If I had been dangerously driving or had an accident that's one thing, but this is just normal city driving (mostly commuting)

Has certainly unfortunately put me off another vw now. (Regardless of if its just bad luck)
There is no more radiator exposed to airflow than any other Golf with ACC, so I think they’re probably just trying to justify it and sugar coat the bill.

Main dealers always charge crazy prices, warranty or not.

Thank them for the diagnosis, top up the coolant and drive it to an independent is what I’d do.

Edit: Just checked, £124 for a radiator from Euro Car Parts at the moment with their discount code. There may be a bit of parts removal on the e-Golf to replace it, but you’ll get a lot of labour at a VW independent specialist for £625...
 

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Well, glass is usually excluded from most policies, and covered by comprehensive insurance. I can understand why VW would not cover it, but I think for a car under warranty to experience an expensive failure like this due to normal road conditions is not great, and it would be fair to cover it - if only as a 'goodwill gesture' backed up by the new vehicle warranty.

Second the suggestion of getting a good independent to do that. I'd be surprised if the bill is over £300. That said you can also discuss the issue with VW Customer Services who may offer a contribution. Best I got was 10% but given the age of your vehicle they may go up to 80%.
 

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Discussion Starter #17
Thanks for checking. I rang a few independents. Was quoted about 500-550 for the work, most couldn't do it straight away and won't offer courtesy car, which leaves me very stuck. Vw also found a problem with the steering axel on the front, which is apparently covered under the warranty. They've reduced their price to 615 so am having to take the hit, just so I can still go to work!
 

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Thanks for checking. I rang a few independents. Was quoted about 500-550 for the work, most couldn't do it straight away and won't offer courtesy car, which leaves me very stuck. Vw also found a problem with the steering axel on the front, which is apparently covered under the warranty. They've reduced their price to 615 so am having to take the hit, just so I can still go to work!
Well, that’s something I suppose, it’s better than £750.

It’s rotten luck I think, it would be interesting to see how the radiator has been holed and by what though.

Last time I was that unlucky I ran over a pair of scissors 5 minutes after leaving the tyre depot after having 4 new tyres on my Audi S2, they were embedded in the sidewall of the rear tyre. £300 that tyre was, and I got about 3 miles out of it. 😢
 
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