Here is the report that we draw up following our visit to your workshops on Wednesday, October 26, 2022 for the addition of a battery extender (33 kWh) in the rear trunk (Battery extender) of our Leaf.
I must deplore several bugs and not the least!
"1° First bug: you had asked to show up this Wednesday well before 10am in the morning to make sure that the Leaf leaves (fully loaded on site) before 5pm.
Cf. Excerpt from your email of July 12th: “ Installatie duurt een hele dag. We ontvangen de auto graag vóór 10:00 ’s ochtends, dan kunt u om 17:00 wegrijden met een omgebouwde auto. Bij installatie inclusief een trekhaak ontvangen we de auto graag vóór 8:30 of moet u rekening houden met iets uitlopende werkzaamheden. »
“ We hebben een snellader bij ons bedrijf staan waarmee de auto kosteloos kan worden bijgeladen. U kunt de auto dus leegrijden onderweg naar ons toe, als dat u tijd bespaart. De auto wordt met een full accu afgeleverd. »
It is therefore well indicated that you can also arrive BEFORE 8:30 am, which I did when I arrived a little before 8:00 am; I entered through the pedestrian door to the right of the mechanical shutter (entrance of the cars). It is the boss of ALMAZ who is the only one present and who is surprised that there was no one from MUXSAN yet: would they have forgotten me?
During the phone call at 8:15 am at the MUXSAN office (at another location in The Hague), I came across an answering machine. Another try at 9 o’clock and this time someone tells me not to understand why the staff is always absent. . .
Finally, the secretary (embarrassed) arrives (finally) around 9. 30 am and then the entire staff (dropwise) around 10 am, but gets to work without hurrying at all!
In an awkward attempt to explain such a delay, the secretary gives me as a pretext for arriving so late, given the week of school holidays in progress when there is objectively no connection!
All this "beautiful world" starts to work very cool; I return around 14:30. I'm worried about the state of progress and I remember that the company had promised that I would leave with a full tank before 5pm.
At 4:30 pm, the adaptation is (finally) finished and after having loaded at 30% (enough to do 100 km at most), one of the attendants tells me that, considering the hour (5 pm), I have to leave, which I refuse calmly but firmly (reminding the contract: I then left at 6 pm with a reserve of 270 km; it is in fact, much less than the 40% displayed).
2° Second bug: the recharge carried out at your place in one hour and a half erroneously displayed 40% and 270 km of autonomy; indeed, very quickly and in a few kilometers, the indication of reserve fell to 240 km and so on.
N’ayant pas eu le temps promis pourtant de faire une recharge complète chez vous et s’ajoutant au fait que vous ne m'avez pas averti que lors d’une première charge, l’indication affichée de l’autonomie était très largement surestimée m’a obligé à faire une recharge intermédiaire à la même station que la veille (Brecht près de Anvers), ce qui a duré 110 minutes (pour arriver seulement à <12 kWh de recharge ! cf. P. S. ) : j'ai pu repartir à 21h30, mais vu le poids accru de la voiture ajouté à ce qui s'est avéré comme une erreur de l'ordi de bord (qui s'est auto-corrigée ce jeudi après charge à 80%), j’ai constaté que la réserve fondait comme neige au soleil et j'ai entrepris alors de prendre le chemin des écoliers (pas d'autoroute) et vitesse à environ 40 km/h quand c'était possible. I don't tell you with the numerous and long red lights. . .
Unfortunate consequences: I arrived home at midnight thirty with 30 km of reserve, flashing lights and voice mail as a bonus!
In fact, the reserve thus falsely displayed 270 km of reserve starting from Brecht on Wednesday evening after 110 minutes of charge (40% of the capacity displayed but incorrectly loaded, hence melting like snow!).
In fact, I noticed (but you could have told me) that it was necessary to reach a first level of charge (80%) to display a realistic range score and in this case I reached 343 km/h (at 80% load) of displayed range on Thursday evening, testifying to the refreshing of the on-board computer that must have been found. “panic” since the car could charge beyond what it had been calibrated for. . .
3° Third bug: I pointed out to the staff that the box that had been added to hide the batteries (in the trunk) was moving at the rear (bad fixing) but nothing was done to correct the problem. This results in unpleasant shock noises on bad surfaces (road).
4° Fourth bug: when I handed over the negative terminal of the battery 12 (front trunk side), I noticed that the tightening had not been done. Probably because, I thought, it would be tight at the end. Yet in the end, fearing that they would close the trunk"