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Under communications and offers
Mine shows
Zoe then Vin number Vfds9999999
Click on wording Zoe & Vin number

Just seen a new update in play store
Version 4.2.2
 

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111 Posts
What’s the deal with the units of measurement constantly swapping back to km? Anyone else get that?
 

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My App for the ZE 40 has the first page as above .
But there is no second page showing
Geo fencing , Charge ,etc ( Using a Android phone )
In my list of vehicles, where the VIN is listed, my car is listed twice - the push notifications are under one and the sms under another
130499
 

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I should add - changing the toggles doesn’t seem to do anything. They instantly switch back to their original positions if I try and save the changes.
 

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Renault Zoe ZE50 GT-Line Rapid Charge
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The app just got an update on Android to version 4.3.6 - Change notes just say "bug fixes".
I can't check what has or hasn't been fixed as my ZE50 won't be delivered until next week.
 

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ZOE GT Line R135 Z.E. 50 Rapid Charge, Mar '20
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Discussion Starter #73
The app just got an update on Android to version 4.3.6 - Change notes just say "bug fixes".
I can't check what has or hasn't been fixed as my ZE50 won't be delivered until next week.
Not seeing anything has changed; range still displayed wrong, pre-conditioning not working, ev points not showing on map (my personal bug list ;-))
 

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Has anyone in the U.K. managed to get the remote preconditioning on a ZE50 to work?
I have the icon on the app and engage it and it says it’s working and counts down the 5 mins but absolutely nothing happens in the car. No air con or anything.
This needs to be working by the winter as I used to use that function a lot to defrost the car from my kitchen using the old key fob button which Renault have helpfully removed on the ZE50 !!🤬
 

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Has anyone in the U.K. managed to get the remote preconditioning on a ZE50 to work?
I have the icon on the app and engage it and it says it’s working and counts down the 5 mins but absolutely nothing happens in the car. No air con or anything.
This needs to be working by the winter as I used to use that function a lot to defrost the car from my kitchen using the old key fob button which Renault have helpfully removed on the ZE50 !!🤬
I don't think anybody in the UK has got it working... I and a few others have open ticket complaints running regarding this with Renault customer services.
Please raise official complaint with Renault, the more the better.
Last night I emailed Renault UK CEO directly regarding this app situation and the lack of action on Renaults part in getting it sorted.
 

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I have raised a complaint but have yet to be emailed the complaint number as promised so not holding out much hope.
I also got a request for feedback on the app as I have used it so much. Of course I have used it a lot it took me 4 days to get it up and running😂
Hope they read my feedback
 

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I can't find alerts or notifications on the app... I miss being told when my car has started or finished charging...
It was useful if something went wrong at a charge point so could pop back a rectify problem.
 

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UPDATE. Mileage is being reported correctly on my iOS version this evening. I closed and restarted the app this evening and it’s showing the right numbers..

Just the preheat to fix (I tried that but no luck), and the other issues reported before.
 
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