[Brewsterzoe]

Hello. The SOC in the app is unchanged since Sept 2019, despite the dealer having two attempts, with contact from Renault Multimedia Service, to fix it. The fault predates the upgraded app.
Multimedia's explanation was that the car was not communicating with Renault; the fault was likened to a defective SIM in a phone. The dealer is going to have the car in again for two days soon.
Does anyone have any idea of what could be wrong, and how to fix it, please? The dealer doesn't!

 

[Andy-Zoé-User]

have you tried resetting the TCU by pulling the fuse in the glove compartment , leaving for about an hour and putting fuse back in - and also turning off data and then turning it on again?
Here seems to be their normal schpeel in this order andto the step by step without missing out any steps:


a) On the R-Link's Main Menu, access Services
b) Tap on Settings
c) Select Data Sharing Settings
d) You will have four options: No / Help / Yes / Language
e) The first time, select No, and accept all subsequent prompts
f) Go back to the same screen as above and this time select Yes
g) Accept any prompts that might come up
h) Completely switch off the device, leave the vehicle and wait for a few minutes. Afterwards, switch it back on.
i) Go to Menu > System > Status and Information > Network Status and see if it now shows Connected.

 

[Brewsterzoe]

Thanks. I'll give it a go and let you know.