MyAmpera Services

Having a look through the Ampera part of the Vauxhall website and I came across this:-
MYAMPERA SERVICES

We’re here to help you get the most out of your new Vauxhall Ampera. At each of our 24 specialist Ampera Retailers around the country, you’ll find a dedicated MyAmpera Services representative. Under our customer charter you can be sure you'll receive:

Specialist advice
An accompanied test drive in your new Ampera
Free collection and delivery for your scheduled service, warranty or repair work.

You can phone the MyAmpera Services helpline on 0800 026 0275 to:

Speak to a specially trained representative
Track your Ampera order
Get answers to your questions, before and after delivery
Get help with purchase issues.

Alternatively, email your question to us at [email protected].

Has anyone had any problems with this 'Collect & Return' service for servicing, warranty or repair work?
Reason I ask is that I live over 60 miles from my nearest Ampera dealership but currently work just over 10 miles from them.
I remember various promises by Vauxhall when I bought my VX220 about the level of service I should receive but that did not seem to filter down to the dealership, it was in 2001 so hopefully things will have improved by now.