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We have been waiting for a rapid charger failure to require us to need recovery to another charging location and it nearly happened today.
We went from our home near Plymouth to Taunton to see a house to buy and then returned. This meant a rapid charge at Exeter, then one at Taunton Deane then another at Exeter. The Exeter charger worked fine both ways but the Taunton Deane didn't.
It would not read my Ecotricity card. I had a second and it wouldn't read that either. This was all very annoying because it was in the middle of the storm that went through this evening and I got completely soaked through standing at the charger trying to get the card reader to work.
I called the Ecotricity helpline number and they put me through to Harold in tech support. He talked me through it and said that the charger needed to "settle" after my multiple attempts to authorise. 15 mins later he started it remotely and the charge went fine. After it had finished charging to 80% I tried again and the reader still wouldn't work.
They have now taken the charger offline until it can be fixed.
This is all getting a bit silly in my opinion. We really cannot rely at all on the Ecotricity network right now and the end is not in sight yet it seems.
We went from our home near Plymouth to Taunton to see a house to buy and then returned. This meant a rapid charge at Exeter, then one at Taunton Deane then another at Exeter. The Exeter charger worked fine both ways but the Taunton Deane didn't.
It would not read my Ecotricity card. I had a second and it wouldn't read that either. This was all very annoying because it was in the middle of the storm that went through this evening and I got completely soaked through standing at the charger trying to get the card reader to work.
I called the Ecotricity helpline number and they put me through to Harold in tech support. He talked me through it and said that the charger needed to "settle" after my multiple attempts to authorise. 15 mins later he started it remotely and the charge went fine. After it had finished charging to 80% I tried again and the reader still wouldn't work.
They have now taken the charger offline until it can be fixed.
This is all getting a bit silly in my opinion. We really cannot rely at all on the Ecotricity network right now and the end is not in sight yet it seems.