[tarq]

Bought it last week, can't set up account as no V5 yet.

Went to use it, today after a few days not using, and it said 'system powering up' or something similar & the large screen was completely blank. After a while a large 'T' appeared but nothing else.
Managed to get the screen working by pressing the steering 'wheels' and brake pedal together. Now any writing on the screen is overwritten & virtually unreadable. Not sure about driving it, don't want to get stranded!

What have I done wrong, any thoughts?

 

[cah197]

Sometimes if it's in deep sleep it needs a bit of time to wake up. You can adjust this in the energy saving settings, but then vampire drain will be higher.

Normally holding both steering wheel 'rollers' down for a few seconds should clear any issues. This is just the infotainment system so shouldn't stop you driving.

 

[Biffa]

As a bove, happens now and again but from my perspective a couple of times a month if that, once you have the app sorted out and you set heating before you leave you have the beenfit of the car being warm and toasty and fully awake too!

 

[tarq]

Thanks for the replies guys. I received the V5 today. What do I have to do to get the account working. It says enable mobile access, in safety & security, that's doesn't seem to exist on my cars' screen. Does a 'Tesla guide for dummies' exist I bought privately so need a lot of hand holding to get going. Thanks.

 

[Biffa]

You need to contact Tesla customer service and provide a copy of the v5 and your driving licence or other suitable ID to get them to add it to your My Tesla account.
They can be quick or sometimes take a nudge to get them to do it, in my case I took the V5 into West Drayton and then gave them a call after a few days when nothing happened.

 

[cah197]

Would one do it through the app these days?

 

[Biffa]

Not sure if that is a conundrum or paradoxical!

 

[DJP31]

Does a 'Tesla guide for dummies' exist I bought privately so need a lot of hand holding to get going. Thanks.

The official Tesla Owners Group on Facebook have a mentoring scheme, where they’ll match you up with an existing owner who can help.

Tesla Owners UK

Tesla Owners UK. 3,085 likes · 32 talking about this. The public page for Tesla Owners Group UK. 4000+ confirmed owners within our main group on https://www.facebook.com/groups/teslaownersuk

en-gb.facebook.com

if you don’t fancy that then this website, set up by TOG might be helpful

The Tesla Owners' UK Club & Discussion Groups - Approved by Tesla UK

Join us today for access to our guides, approved supplier list, exclusive events and various daily discussions. The largest Tesla Owners' club in the UK

teslaownersgroup.co.uk

 

[Jon G]

The instructions for registering are here:

Tesla Account Support

Your Tesla Account includes owner resources, guides and important updates. Combined with our mobile app, you can remotely monitor your car or energy usage—from anywhere.

www.tesla.com

The scrambled text means you need to reboot again, there are a series of reboot options (see below) but the one you did usually fixes most things

Reboot instructions for your Tesla - Tesla Info

Your Tesla may require a reboot from time to time, this is how you do it.

tesla-info.com

The mentouring scheme on TOG seems to be dead now from what I can see, I was allocated 2, one guy didn;t reply to a single message and the second was a mistake and both were a long time ago. The easiest way is to read the guides on tesla-info or the toguk website and then just post questions if you're still stuck.

 

[tarq]

Thanks for the help guys.
I contacted the 'chat' on Tesla help page, she said to send copy of v5 & licence. Did this last week, and not heard anything, how long before they respond? I'm not even sure they got the email, they could at least acknowledge it!

On an unrelated note, since last update the maps aren't working, I get a red '! 'in a red ring, saying no navigation, schedule a service.

I suppose this will have to wait until I have an account.

 

[Jon G]

Try a reboot - software updates often do odd things, corrupt text etc and the reboot clears it. The MCU one is just press and hold the scroll wheels.

 

[tarq]

Hi Jon, thanks, already tried that and a 'hard' reboot. So looks like wait until account is set up, if that ever happens!