[Voodoochill]

If you want to hardwire your Nextbase dashcam, the manual advises to choose a permanent live supply (as opposed to a switched supply that only works when the ignition on), if you want to use Parking Mode. However, there is one very important thing you need to know that is not mentioned in the manual.

With the camera wired into a permanent supply, you must not turn Parking Mode off, even though it appears to be optional.

The reason for this is because with Parking Mode off the camera will be on and filming 24/7. This is according to Nextbase support, but is not in the manual.

The draw from the camera will start to run down the 12v battery until it gets to 11.2v, at which point the camera cuts out.

Although this will cause no issue with an ICE, many EVs will just keep charging the 12v battery from the high-voltage battery, and so the camera will never cut out. Quite likely the camera will overheat and its own internal battery will fail (as has happened to us).

Nextbase should address this issue. If support advise you must not turn off Parking Mode when wired to a permanent live, they should put that in the manual. However when this was pointed out to them the response was that the manual was intentionally vague.

See full story: Laurie Stras – 1 business reviews on Trustpilot

 

[Voodoochill]

Happy to report a successful claim under Sale of Goods act, replaced with a brand new camera (even though well out of warranty)

Had a nice long chat with the Halfords manager who was extremely helpful and knowledgeable - completely got the fact the manual is missing info and that it's a bit different for EVs

After speaking to nextbase, they first tested to confirm that the camera was indeed not charging, then swapped it over for the new one.