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The Hexham charger is CYC - Charge Your Car.
 
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Do you happen to know if I can use the CYC app at this unit please ?
You should be able to - and there is also a telephone number you can call if necessary.
(This charger was upgraded a few weeks ago - I recall there were some issues with it recognising cards but I haven't seen any reports recently, so it should all be good).

If you're worried, you could tweet @CYC - they are very good at replying on Twitter.
 
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