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New EV driver
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Discussion Starter #1
Hi all, just picked up a 2nd hand leaf for my mrs today and having trouble getting the connect app working. I know its not very good but still need to be able to use it. Set up an account on the app and put the VIN number in and all it will say is "your vin is wrong" but its not wrong, i have took it off the log book and the car and its definitely right. Old user seems to have removed it from their system as its not got the green icon where the car is in the top right on the screen, help please!!

Cheers
 

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A few suggestions, having gone through this process myself recently with a second hand 2016 30kWh Leaf.

First of all, you need to create a You+Nissan account through the website first before you can use the App, so make sure you do that first.

Secondly, you don't add the VIN in the app, you add it in the You+Nissan account web portal. Until the car is added to your account through the web portal you won't be able to log into the phone app. When you try to add the VIN it will ask you to follow some steps to turn the car on and off again - this process is slow and quite flakey - it took me several attempts to "verify" the car.

What model and year of Leaf is it ? There are two different apps to use depending on year. For cars up until about March (??) 2018 you should be installing "Nissan Connect EV". For later cars you should be using "Nissan Connect Services". (There is a 3rd app which is for the US market, don't try to use that one)

If you're still stuck, phone Nissan technical support via the number on the website. They will open a ticket to have the car added manually to your account for you - I had to get this done as the car was still on the previous owners account. To prove I was the new owner I had to scan and email copies of my drivers license and my new V5C.

Nissan support are SLOW - it will be about 4 working days between each contact with them before they respond to your previous email or phone call. So count on a week or two to get this sorted. You're best to make initial contact via phone so there isn't a 4 day delay before they ask you for initial details, then the follow ups will be by email. Be patient and they will eventually reply.

As for the app not being very good - yeah, it has its issues and quirks, but it works pretty well for me for starting/stopping climate control remotely, checking charge level and charge time and remotely overriding the charge timer. I think it's worth it and I'm glad I have it set up.

Another tip is once you have it set up look at the car in your You+Nissan portal - it will probably say that you are "subscribed" to 3 years of free Nissan Connect services. I had the additional option to "subscribe" to 8 years of Nissan Connect services for free, so naturally I did that, so that lasts until 2028.

Not sure if that is a promotional deal or standard, but if you see the option to extend the free period for free, do it in case they take away that free subscription extension some time in the next 3 years... ;)
 

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New EV driver
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Discussion Starter #3
Fantastic, thanks very much, I had the wrong app and tried the nissan+you last night only to find it days the vin is already registered so seems I'll have to call them up and get it taken off the old keepers account. Its a 17 plate 30kwh tekna so got the right app now. Cheers!
 

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Another tip is once you have it set up look at the car in your You+Nissan portal - it will probably say that you are "subscribed" to 3 years of free Nissan Connect services. I had the additional option to "subscribe" to 8 years of Nissan Connect services for free, so naturally I did that, so that lasts until 2028.

Not sure if that is a promotional deal or standard, but if you see the option to extend the free period for free, do it in case they take away that free subscription extension some time in the next 3 years... ;)
Thanks for that - I'm also now subscribed until 13/12/2028!
 

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A few suggestions, having gone through this process myself recently with a second hand 2016 30kWh Leaf.

First of all, you need to create a You+Nissan account through the website first before you can use the App, so make sure you do that first.

Secondly, you don't add the VIN in the app, you add it in the You+Nissan account web portal. Until the car is added to your account through the web portal you won't be able to log into the phone app. When you try to add the VIN it will ask you to follow some steps to turn the car on and off again - this process is slow and quite flakey - it took me several attempts to "verify" the car.

What model and year of Leaf is it ? There are two different apps to use depending on year. For cars up until about March (??) 2018 you should be installing "Nissan Connect EV". For later cars you should be using "Nissan Connect Services". (There is a 3rd app which is for the US market, don't try to use that one)

If you're still stuck, phone Nissan technical support via the number on the website. They will open a ticket to have the car added manually to your account for you - I had to get this done as the car was still on the previous owners account. To prove I was the new owner I had to scan and email copies of my drivers license and my new V5C.

Nissan support are SLOW - it will be about 4 working days between each contact with them before they respond to your previous email or phone call. So count on a week or two to get this sorted. You're best to make initial contact via phone so there isn't a 4 day delay before they ask you for initial details, then the follow ups will be by email. Be patient and they will eventually reply.

As for the app not being very good - yeah, it has its issues and quirks, but it works pretty well for me for starting/stopping climate control remotely, checking charge level and charge time and remotely overriding the charge timer. I think it's worth it and I'm glad I have it set up.

Another tip is once you have it set up look at the car in your You+Nissan portal - it will probably say that you are "subscribed" to 3 years of free Nissan Connect services. I had the additional option to "subscribe" to 8 years of Nissan Connect services for free, so naturally I did that, so that lasts until 2028.

Not sure if that is a promotional deal or standard, but if you see the option to extend the free period for free, do it in case they take away that free subscription extension some time in the next 3 years... ;)
Thanks for that info.

Since I changed my car I have been struggling to get the app to connect. Now that I have subscribed it is now working - at least for now.
 

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New EV driver
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196 Posts
Discussion Starter #6
All sorted after weeks of back and forth with nissan, seems it was still on the previous owners nisaan+you account and once removed its all working, the app even works with android 11 now
 
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