[BMR]

Tell me if I’m missing something but that is a SMETS2 smart meter in your box?
It sounds to me like the original installer never got the meter commissioned to the DCC.

 

[BMR]

Thanks for replies.

That is a smart meter in there but despite octopus doing whatever they do, it never connected. I've checked the signal and it seems strong, so after waiting ages they said they were going to replace it.

I'm going to try and see if a spark can move the CU either into a junction box by the meter box or into the garage, which is under the house so probably 1-2m from the meter box.

Hi what did you check signal with? These meters in the region your hub is connect via radio. If you look at the two lights on right side of comms hub on top of meter, there is WAN and HAN. if the WAN flashes every 5-6 seconds it’s established a connection with the DCC. Anything less than that there’s connection issue. (I install smart meters )

I guess your stuck with what the engineer on behalf of your supplier is saying, as they have to do job at end of the day. But if it was one I had issues with I’d get our support to remove that hub from DCC and start afresh.

 

[BMR]

WAN - wide area network - your connection to DCC

HAN - home area network - connection to local assets, your meters and in home display.

that’s normal low frequency flashing, HAN stays solid green until it goes into permit to join mode to allow an asset to join,it will flash every 2-3 seconds then once asset commissioned will go back to 5-6 seconds