Yes i need to get around to setting charging periods up. It was charging way before the graph shows!
I moved to Octopus in November. Billing and meter data has been a nightmare. I got a bill for 6 days worth of electricty in early December. That was my last bill. Then the useage data on the web site disappeared. After many emails during December /Early January daily useage stats returned but a period of 10 days in December is lost forever - I cant see the details and they cant tell me the useage.I switched to Octopus last October and had a smart meter fitted on 12th December and moved to go in January. So far I have only been billed for the period before the smart meter was fitted - no bill for the time with the smart meter on the standard tariff and nothing since the switch to go. Is this normal?
Yesterday I noticed there were no smart meter readings on the account for the last 3 days so I emailed them about this and the lack of bills (no reply yet). Today I only have smart meter readings showing for the last 2 days - everything else has disappeared.
Is this normal? Will the data come back? How can they run a business like this?
Hardly a joke. It’s a beta service and as such all switchers are advised it’s WIP, with a warning on the website when signing up.Its a joke really
Oh, they were very quick and polite. 'Helpful' is a relative thing and may hinge on 'intent' or 'outcome'. The intent was there .... I have no complaint with the customer service. And it's resolved now. All good. Happy days.