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Hi

I've recently gone to the Go tariff 3 months ago, but I've not received the bills, and customer services are now saying I need to ask for the bills and they will pull them then and send them to me ? Is that the same for you guys or do you get your electric bills automatically ?
 

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Renault Zoe ZE50 GT-Line Rapid Charge
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Hi

I've recently gone to the Go tariff 3 months ago, but I've not received the bills, and customer services are now saying I need to ask for the bills and they will pull them then and send them to me ? Is that the same for you guys or do you get your electric bills automatically ?
My first one took a full 6 months to show up by email, but it covered the whole 6 months from June-December of 2020.
Attached was a 44-page pdf showing usage for every 30-min period in those 6 months!
The bills have since been appearing monthly as expected.
 

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The smart tariffs often fail to trigger billing if any of the 30-minute periods is missing. When this happens, Octopus has to request the missing data from the DCC before they can generate a bill.

I monitor for days missing data using the iPhone AgileWatcher app, and then email [email protected] to request any missing data a week before my usual billing date. Thankfully I’ve only needed to do this twice since being a customer.

I’m hoping Octopus is learning from these beta tariff problems and adding detection to trigger automated backfills—they cannot expect customers to chase these every time!
 

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I joined GO last February and I started receiving the fully detailed bills in May. Thereafter I receive them monthly within the first few days of the month.

Regarding the "app", it's correct that there isn't one for the standard GO tariff. However, you can log into your account on their website and view daily usage there. To make it easier, I just saved the site to my home screen on my phone so it's instantly available - almost like an app.
 

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I use an app called OctoComparison. Available from the App Store. It shows your consumption from the day before and gives a figure of what your comsumption would have cost for Agile, Go, Standard Rate and I added Go Faster 2030.


Well worth it, the app has nothing to do with me.
 

· Ampera aka IGOR
Tesla Model 3 P
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I use an app called OctoComparison. Available from the App Store. It shows your consumption from the day before and gives a figure of what your comsumption would have cost for Agile, Go, Standard Rate and I added Go Faster 2030.


Well worth it, the app has nothing to do with me.
iOS only?
 
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