Kia Soul EV 1st Edition https://share.octopus.energy/quiet-puma-274
Joined
·
880 Posts
Sorry for long post but bit of background will help explain my frustration..
I signed up to Octopus Energy on 2/9/20 after seeing good posts on here & using a members referral code..
All went well to start with, moved over a few weeks later after sorting teething problems with transposed reading apparently caused by my old supplier ( had to send in pics to prove which readings change over a number of hours despite my pics showing the rate for each reading ) I went on a standard Economy 7 fixed tariff & requested a smart meter so I could move to Go, after a couple of phone calls & emails to chase them my smart meter was installed around 7 weeks later & I moved to Go...
All was well but I had a few questions about how to read meter manually to make sure it was working ok & about moving to Go Faster, after a phone call that wasn't much help I emailed them on 13/11/20, after no reply for 4 days I emailed again, while waiting a reply I had my 1st bill come through, unfortunately upon checking it they had somehow put the transposed readings down as my start ones 😯 Oh great I thought, here we go again...
I then sent an email to the complaints team as I'd still not had a reply to my earlier emails & now the billing issue, guess what, yep no reply from them either, so not knowing what else to do I contacted them on Twitter a few days later on 23/11/20 & within half hour they responded, success I managed to get them to switch me to the Go Faster tariff & they would get a bills specialist to look into other issue...
Now this is where I need some help, I'd heard nothing from them after a few more days so emailed again for an update, no reply again, so this morning got in contact via twitter again, they asked for my details, which I sent ( again ) & I've heard nothing since... Is there a way of getting in touch with someone higher up who takes customer service more seriously to get these issues finally sorted ??
Oh & since switching to the Go Faster tariff with a confirmed start at 00:00 28/11/20 my meters stuck on the day tariff, no off peak hours at all last night 😢
Is the customer service at Octopus really this bad????
R..
I signed up to Octopus Energy on 2/9/20 after seeing good posts on here & using a members referral code..
All went well to start with, moved over a few weeks later after sorting teething problems with transposed reading apparently caused by my old supplier ( had to send in pics to prove which readings change over a number of hours despite my pics showing the rate for each reading ) I went on a standard Economy 7 fixed tariff & requested a smart meter so I could move to Go, after a couple of phone calls & emails to chase them my smart meter was installed around 7 weeks later & I moved to Go...
All was well but I had a few questions about how to read meter manually to make sure it was working ok & about moving to Go Faster, after a phone call that wasn't much help I emailed them on 13/11/20, after no reply for 4 days I emailed again, while waiting a reply I had my 1st bill come through, unfortunately upon checking it they had somehow put the transposed readings down as my start ones 😯 Oh great I thought, here we go again...
I then sent an email to the complaints team as I'd still not had a reply to my earlier emails & now the billing issue, guess what, yep no reply from them either, so not knowing what else to do I contacted them on Twitter a few days later on 23/11/20 & within half hour they responded, success I managed to get them to switch me to the Go Faster tariff & they would get a bills specialist to look into other issue...
Now this is where I need some help, I'd heard nothing from them after a few more days so emailed again for an update, no reply again, so this morning got in contact via twitter again, they asked for my details, which I sent ( again ) & I've heard nothing since... Is there a way of getting in touch with someone higher up who takes customer service more seriously to get these issues finally sorted ??
Oh & since switching to the Go Faster tariff with a confirmed start at 00:00 28/11/20 my meters stuck on the day tariff, no off peak hours at all last night 😢
Is the customer service at Octopus really this bad????
R..