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Discussion Starter #1
As per the title what to do? We have put down the £300 refundable deposit on a white 12 plate (May 2012) Volt with 15k on the clock @ Motorpoint Derby for £17k.

But, during their usual sales spiel (I bought a Honda from the last year) they mentioned the £99 admin fee for car preparation including a service!! At this point I asked the sales bod , how can you service it, it's a specialist EV and even of all the current UK Chevy dealers only 3-4 in the whole of the UK are trained an authorised to work on it without invalidating the warrenty.

He went silent and then said we have sold serveral EV's and service them all, not an issue, had no problems. Really I say, you have serviced a Nissan Leaf then? What did you do for the EV servicing as there is no engine, clutch, gearbox nothing? Again he wen silent then fumbled and then said he will enquire and get back to me.

He called back 1/2 hr later and said he had asked the derby service engineer what they did to the Volt as it was electric and the reply was they changed the oil and filter on the REX!! .

I then said ok I will have to now check with Chevrolet is this unauthorised work will invalidate the remaining manufacturers warrenty and the 8 year battery warrenty. If they say yes I will have to walk away from the sale. Again he didn't have a clue what to say.

What to do now? Enquire with chevy uk or not? I assume it was due a 2 year service on time back in May this year and the owner PXed it without getting the service done. Or he may have had it serviced before PX and Motor point have done the oil and filter again without it needing it?

Would it be best to keep stum about the motorpoint service and book it into the nearest Volt service agent (Bellingers in Wantage) for the 2 year service asap once we get it in a few weeks.

The absolute last thing we want is anything to invalidate the 8 year battery warranty.

Any thoughts from existing Volt owners on this issue?

M
 

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My understanding was that it is now illegal, under EU regs for manufacturers to insist that services HAVE to be done by a franchised dealer....they just have to be done to manufacturer's standards.
 

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Discussion Starter #3
My understanding was that it is now illegal, under EU regs for manufacturers to insist that services HAVE to be done by a franchised dealer....they just have to be done to manufacturer's standards.
Yep I knew that, But this is what worries me. On the Volt, Chevrolet can claim the Motorpoint couldn't have possibly have done the correct full service as they have no training / equipment on the EV side of the Volt. And they would have a point!

M
 

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Will they ever know if it was just an oil and filter change. After all, that is an ice. Not like they touched the ecu or anything. Perhaps call GM UK if you are worried.
 
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I'd call a GM dealer and see if they'd be happy to give it a proper service and "overlook" the oil and filter change that Motorpoint claim they did. It would be interesting to see if they actually know how to do this, given that unless you know the trick to running the ICE (power on, then open the bonnet), they wouldn't have been able to properly flush the system etc! My money is on them having done nothing at all.
Perhaps you could take a look at the filter and see if it looks brand new or a bit dirty?
 

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My money is on them having done nothing at all.
Perhaps you could take a look at the filter and see if it looks brand new or a bit dirty?
That's what I thought. The £99 sounds like a standard 'add on' to extract extra profit from customers. I bet they did nothing to the car.
 

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As per the title what to do? We have put down the £300 refundable deposit on a white 12 plate (May 2012) Volt with 15k on the clock @ Motorpoint Derby for £17k.

But, during their usual sales spiel (I bought a Honda from the last year) they mentioned the £99 admin fee for car preparation including a service!! At this point I asked the sales bod , how can you service it, it's a specialist EV and even of all the current UK Chevy dealers only 3-4 in the whole of the UK are trained an authorised to work on it without invalidating the warrenty.

He went silent and then said we have sold serveral EV's and service them all, not an issue, had no problems. Really I say, you have serviced a Nissan Leaf then? What did you do for the EV servicing as there is no engine, clutch, gearbox nothing? Again he wen silent then fumbled and then said he will enquire and get back to me.

He called back 1/2 hr later and said he had asked the derby service engineer what they did to the Volt as it was electric and the reply was they changed the oil and filter on the REX!! .

I then said ok I will have to now check with Chevrolet is this unauthorised work will invalidate the remaining manufacturers warrenty and the 8 year battery warrenty. If they say yes I will have to walk away from the sale. Again he didn't have a clue what to say.

What to do now? Enquire with chevy uk or not? I assume it was due a 2 year service on time back in May this year and the owner PXed it without getting the service done. Or he may have had it serviced before PX and Motor point have done the oil and filter again without it needing it?

Would it be best to keep stum about the motorpoint service and book it into the nearest Volt service agent (Bellingers in Wantage) for the 2 year service asap once we get it in a few weeks.

The absolute last thing we want is anything to invalidate the 8 year battery warranty.

Any thoughts from existing Volt owners on this issue?

M
Not sure exactly where you are in the country so this might be a stupid idea. I got my Volt from Cambridge Chevy (now MG and Subaru) they really know there stuff and still service and do the warrantee work to my car. I would give them a call and see if they can help
 

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I can't see that changing the oil and filter would invalidate the warranty. The warranty just requires you to have the regular services from the dealer, it doesn't say you can't do extra unneeded oil changes and the oil life reset is user accessible.
 

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Also and this is a strange one, the Volt needs 10000 mile services yet the exact same car with a Vauxhall badge I think it is 20000 mile. Be very had to invalidate a warrantee on a car that if it had a Vauxhall badge still would not need its first service.
 

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Discussion Starter #10
Also and this is a strange one, the Volt needs 10000 mile services yet the exact same car with a Vauxhall badge I think it is 20000 mile. Be very had to invalidate a warrantee on a car that if it had a Vauxhall badge still would not need its first service.
Hmmm. Is it purely mileage based only, time does not come into it? Even if it takes you 3 years to do 10000 miles? Or like most ICE cars is it X many miles or 1 year whichever is sooner?

M
 

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Defiantly with the volt it's 10k or yearly. Not sure with the ampera. Ours has done 28k from new (we bought an ex demo at 10k) and it has not missed a beat. It has been the most reliable trouble free car we have ever owned.
Ohh nuts that statement is sure to bring Murphy law into play:mad:
 

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VAUXHALL AMPERA

To quote from the Owners Handbook (Page 174 Service & Maintenance):

"Maintenance of your vehicle is required every 20,000 miles or after 1 year, whichever occurs first, unless otherwise indicated in the service display."

Derek
 

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We don't know of course but it sounds like the £99 is a standard add on and he said about service out of habit. When you challenged him he couldn't then go back on it! I doubt they have actually done it.
Have they stamped the book? If not don't mention it to GM..
 

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Agree with @derekb. A quick check of the oil dipstick will reveal all. This £99 charge is a scam.

Be warned though...Motorpoint turned quite nasty with me when I once designed not to proceed with a sale.
 

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Sounds mean to say it... but do you really want to buy a car that's only really understood by a handful of dealers, from a bunch of box-shifters? It's like buying a fine Steinway piano from Poundland... I'd use the price to haggle elsewhere from a real dealer, if I were you...
 
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With the Ampera the service interval must be followed but the oil is only changed if it is needed. There is an indicator that shows when the oil needs to be changed and for me that was not at the 1 year service.

My take on this is that if the only work done was an oil and filter change then providing the oil and filter used were the correct ones for the car then it couldn't have done any harm and the warranty is almost certainly not likely to be affected.

In the USA it is much more common to change oil and filter between services and it can only be a good thing for the engine if the parts used are within spec.
 

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With the ICE being the 1.4 Astra engine then you would hope even Motorpoint could change the oil & filter. I tend to agree that if that is all they have done there should be no problem.

Derek
 

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Having purchased the service plan with my Ampera, it shows the first 'service' as basically a look at the car, and plug it into the laptop to check for errors.
The second service has all the normal engine items, oil, filters, etc.
Then the third service is the same as service 1.
That means you get an oil change every 40,000 miles, assuming mixed driving. If you run in Petrol mode all the time, I guess the computer should adjust that for you to compensate for the reduced electric miles.
 

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If in doubt, walk away. It doesn't sound like they are putting your mind at rest here. Is the hassle of getting a warranty statement confirming that the car is still covered in writing from GM really worth it?
 

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