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Can anyone offer assistance please? I have a Mitsubishi Outlander and my Pod Point was installed in late 2018 although not used until March 2019 when I moved into my house.
I have reported a fault to Pod Point but despite a considerable number of emails they are not responding and so I am resigned to the fact that the company is unwilling or unable to offer support.
The problem is a simple one. The connector does not connect cleanly to the charging port on my car. I would normally expect the catch to click into place and the charge to start but this does not happen. When it worked satisfactorily there would be a continuous red charging light on the vehicles dashboard; now, with the fault, there is a flickering red light and no charge is delivered.
The only response of any substance I have received from the company was a fix involving sending firmware to the device. I think the response was probably facetious as my description of the issue supported by a video suggests that it is a hardware issue.
Does anyone know of a private contractor who can offer support? I welcome any suggestions.
I have reported a fault to Pod Point but despite a considerable number of emails they are not responding and so I am resigned to the fact that the company is unwilling or unable to offer support.
The problem is a simple one. The connector does not connect cleanly to the charging port on my car. I would normally expect the catch to click into place and the charge to start but this does not happen. When it worked satisfactorily there would be a continuous red charging light on the vehicles dashboard; now, with the fault, there is a flickering red light and no charge is delivered.
The only response of any substance I have received from the company was a fix involving sending firmware to the device. I think the response was probably facetious as my description of the issue supported by a video suggests that it is a hardware issue.
Does anyone know of a private contractor who can offer support? I welcome any suggestions.