[Robwiz]

I requested access to my home charger stats and received my login this morning. They appear to have lost connection to my charger around 20 August as there are no charges listed since then. So my installation has been added to their list for investigation.

 

[tim_battersby]

I checked mine a few days ago too. Same problem. Apparently I haven't charged my car at home for over a month! The Renault on line system, meanwhile, showed this to be untrue.
Aren't polar obliged to collect data from the polar chargers for 3 years?

 

[Robwiz]

Aren't polar obliged to collect data from the polar chargers for 3 years?

Yes that's the OLEV requirement.

Teething problems at the bleeding edge of technology!

 

[ExoJo]

Hi, I have just got my Leaf. I have checked chargevision out of curiosity and it is saying I haven't charged my Leaf at home and I have twice. How long does it take to refresh? Or does it look like it's not working for me at all?

 

[Robwiz]

There is a procedure for resetting it – basically turn off the charger at the isolator for 15 minutes, then switch it back on and leave it time to re-establish connection, charge your car and switch off with the key (when you unplug) then check ChargeVision again. The power consumption will be accurate but the dates and times may not be.

 

[ExoJo]

Thanks, I'll give it a go

 

[Paul_Moxhay]

Mine hasn't ever refreshed in over 9 months! I give up with Chargemaster... they are pathetically incompetent.

 

[jontracey]

mine does report data, however its data is just wrong, its clock is inaccurate, and I cannot rely on the usage information either.

 

[jontracey]

they are pathetically incompetent.

Can you be pathetically incompetent, surely thats being bad at being incompetent

 

[Eugene Lambert]

Can you be pathetically incompetent, surely thats being bad at being incompetent

I prefer the phrase: relentlessly incompetent. That is why I shall shortly be taking them to small claims court ...

 

[planetf1]

I've had my polar charger 18 months and chargevision has never worked properly. I've looked now and in october had 3 charges, that's it. Amazing how much power some of the charges take to.

Can I be bothered to chase chargemaster about it? Nope. Clearly the data is totally and utterly dud so I do worry about any decision being made on all that incorrect data, but at least the charger works, as in charges the car, which is key for me..... in fact it's never faulted as far as I remember.

 

[Robwiz]

Since mine has been sending data again, ChargeVision shows that I have charged 12 times this month (actually 5) and that I've used 174 kWh! I reckon it's out by a factor of 2.

Goodness knows what OLEV will make of the stats Chargemaster supply.

 

[millermilla]

Only just started using mine and it lost about 3 charges. Tried the reset procedure and it didn't work but I did find that if I don't switch off at the unit before disconnecting it seems to register O.K.