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Polar Plus card doesn't work anymore!

5132 Views 21 Replies 12 Participants Last post by  PedalPowerPanther
Does anyone else have this issue on a rebranded Polar Pulse 50kW public charging unit?
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Polar are now part of BP.

You need to create a bp pulse account using the same email as your Polar account. This will auto copy over your Polar membership and your card should now work.

I’ve done the first part but not the second part so let us know how you get on.
Polar are now part of BP.

You need to create a bp pulse account using the same email as your Polar account. This will auto copy over your Polar membership and your card should now work.

I’ve done the first part but not the second part so let us know how you get on.
I did this, lost my polar plus balance, tried adding straight to new app, showing zero balance despite funds leaving my bank. Called customer services, on hold for 48 mins, was told they'd open a case file. I dont hold out much hope. Appalling app, appalling wait, appalling 'service'!
Apparently we've all been sent new cards, which should work straight away.

The auto conversion of accounts does have a problem is you use both Polar Instant and polar Plus (I would have thought most would be on both, with one as a legacy) as the conversion to pulse just uses the one account, so mine has all my details from Polar Instant but asks me if I would like 3 months free on the Subscription rate, it's missing my Plus info - go to the web site and all my Plus info is there. Rang them (and got through quickly to my surprise) - was told about the enw card being sent out and they were surprised about the problem I had - partly because it appears the help desk people have not been told everything.
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Email mentions nothing about a new card. What are subscribers supposed to do while waiting for the now frequently horrendous post to deliver them?
In true Polar/BP Chargemaster fashion act surprised when a new card arrives and realise the app is changed and wonder if they were ever going to tell you ...

Personally I've had few problems with the chargers, the people handling the calls have been great, but the communications side of the company is truly shocking.
So, just confirm my understanding here.
I have a RFID Polar Plus card that I am paying a monthly subscription for, but I now can not use the original RFID card to access ANY charging post until the NEW RFID card arrives ?.
If so, why am I paying a monthly subscription for something I can not access any more.
I know this sounds like a really daft question, but why did they not issue the new RFID cards to subscribers prior to the rebrand.
Is it me, or is that too much like plain common sense ?.
Sorry if I have misunderstood what is going on regarding the switch over to Pulse.
Maybe we should check if the people handling this change over has any sign of a “Pulse” themselves !.
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Also if you use 7kw posts with no contactless you have to rely on the app which is probably the reason people choose to have the sub, it's because they don't want to faff with an app!
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So, just confirm my understanding here.
I have a RFID Polar Plus card that I am paying a monthly subscription for, but I now can not use the original RFID card to access ANY charging post until the NEW RFID card arrives ?.
If so, why am I paying a monthly subscription for something I can not access any more.
I know this sounds like a really daft question, but why did they not issue the new RFID cards to subscribers prior to the rebrand.
Is it me, or is that too much like plain common sense ?.
Sorry if I have misunderstood what is going on regarding the switch over to Pulse.
Maybe we should check if the people handling this change over has any sign of a “Pulse” themselves !.
My RFID card works the same as before, all my bills etc have transferred to the nee Pulse App.

Not sure the RFID info is correct to be honest, or at least not for everybody.
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So, just confirm my understanding here.
I have a RFID Polar Plus card that I am paying a monthly subscription for, but I now can not use the original RFID card to access ANY charging post until the NEW RFID card arrives ?.
If so, why am I paying a monthly subscription for something I can not access any more.
I know this sounds like a really daft question, but why did they not issue the new RFID cards to subscribers prior to the rebrand.
Is it me, or is that too much like plain common sense ?.
Sorry if I have misunderstood what is going on regarding the switch over to Pulse.
Maybe we should check if the people handling this change over has any sign of a “Pulse” themselves !.
For me , I entered my email etc details into the new Pulse app and the system then associated my existing Polar info with the Pulse scheme.
So far (2x Pulse EVSE) have found that the Polar RFID card is accepted as before. Haven't needed to actually use the new app...
I think that maybe the new RFID card is only for people who weren't previously with Polar.
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I had Polar Plus and switched over to the new BP Pulse app as directed by their email last week and all information was transferred over with no issues.
I didn't know they were sending a new Card out but I used my Polar Plus card with no problems yesterday.
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Also if you use 7kw posts with no contactless you have to rely on the app which is probably the reason people choose to have the sub, it's because they don't want to faff with an app!
I totally agree !,
Unless an App is 100% reliable, then it’s a waste of space.
An RFID card is more reliable option.
Haven't needed to actually use the new app...
If you like me, have the Polar Plus monthly subscription and a ( hopefully ) working RFID card, why do we need to the new App at all?.
Unless we stop our subscription of course !.
I receive my usage / bill via e.mail.
The app does apparently show a live map of chargers.

The odd thing about these app writers is that they all seem to live in a world where everyone has 100% phone coverage, which those of us in the real world know is not so...
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When I found out about my issue yesterday afternoon I was out and about in my local town (sorry about the no. of outs). Whilst waiting for my daughter I installed the new app on my phone and when I registered was asked to put in a new 10 digit password that then didn't work!

I've just reset my password on my PC at home and re-used the original 8 digit one!

I think my point is that IMHO the migration to the new service should be seamless: i.e. the database, including usernames and passwords should be automatically migrated and logging into the odd web site or app should automatically re-direct you and/or load up the new app. Or is my view on life too simple?

I've yet to see if my old Polar + card still works: I'll give it a bit of time before I try at my local charging point and let you know.
No issues with me. App upgraded before i knew about the changes and logged on using current Polar log in details (same password). Have used my original Chargemaster card three times without any issues...
No joy this evening: I've cancelled my subscription and account and will look elsewhere in the spring when I travel further afield. Having experienced their customer service in the past it wasn't a difficult decision.
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No joy this evening: I've cancelled my subscription and account and will look elsewhere in the spring when I travel further afield. Having experienced their customer service in the past it wasn't a difficult decision.
yes, unfortunately their customer service has gone down hill since their acquisition by BP. Plenty of threads about this. Trying to get through on their phone line is horrendous.
I down loaded the new App yesterday, it asked for my sign in and password.
It did not like the password I was offering for some strange reason.
It offered 4 attempts to get it right, so I requested a new password.
This went okay and I now have access to the new App.
I have a Polar Plus subscription but prior to joining, I had £10 worth of credit on the old Polar Instant App.
Can you view your credit on the new App - I can’t seem to find it.
Other than the map’s for finding your nearest charger, I can’t see what benefit this App offers me really ?.
Unless of course I cancel my subscription and move back to a “Pay on the Day” service via Polar Instant.
I have yet to check if my RFID card is still working.
To be honest, relaunching the new App feels like a lot of fuss over nothing.
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I've not had any of the problems that people have highlighted above.

Logged into the BP Pulse website with my old Polar login details without any problem. My current Polar RFID card also worked ok on a local (ish) 22Kw/h Polar charger giving me just over 8Kw in about 40 mins.
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