[Signpost]

The procedure indicates that the original coolant type is retained.

If that is the case it would seem to make the newer 4 Year Service Schedule for the expensive Coolant change a bit of a nonsense (noting the previous 10 year Schedule).

My suspicious mind thinks that the new Schedule is all about Service Departments maintaining a healthy profit at a time when Electric Cars are supposed to need less Servicing!!!

 

[KiwiME]

Just to be clear, the coolant the car was originally equipped with is maintained. They’re just replacing the battery and topping off the coolant level.

 

[inf0mike]

Will find out on Monday and will report back, if my car is going back to Tilbury I can’t see how I will get it back the same day or even the next morning due to the transportation time.

Well my car is at Tilbury and it’s battery replacement was completed last week but the car is not back and more annoyingly, no one seems to know when it will be. Apparently, the AA do the “uplift” of the vehicles and they will not give any time estimates of when they will even pick up the car. The only thing you can have I a call from them when they are “nearby”.

 

[inf0mike]

My car was delivered back to me yesterday with it's new battery:

It can be clearly seen shiny and new under the car:

Car was returned at 98% SOC which I topped off to 100% and the GOM is showing a lovely fresh 299 miles:

The process for me took less than 14 days although this may have been expedited due to my car having a failed battery, which is also why I did not have a courtesy car. The car was transported to Tilbury and the battery replacement performed between Tuesday and Friday last week. The rest of the delay was waiting for an available slot for the AA to transport the car back.

It is super nice to have a brand new battery on my 3 year old Kona. When I eventually come to sell the car in the future, I expect will be a huge bonus.

 

[Spider]

HV battery replacement
Just had a phone call from my Hyundai dealer at Portsmouth to say could I bring my car in for its HV battery recall on 11th July. They said I was the first person on their list and the battery replacement will be done at the Portsmouth branch. They have said they hope the car would be ready to pick up at the end of the day or possibly next morning depending on recharging new battery to 100% after it has been fitted. I was told that Portsmouth Hyundai are tthe local centre for the HV battery replacement for this area but didn’t say how big the area covers. It sounded like they would be doing 1 car a day as the hire car I’m being given is required the next day for the next person who’s battery is being replaced.

 

[Spider]

Took my car into the Portsmouth Hyundai this morning to have the HV battery replaced so this is the update. Battery is going to be replaced at the Portsmouth branch. They have a separate workshop in another part of the site to do the work. They plan to do one each day so I assume that is 5/week this is going to be raised to two each day again I assume that will be 12/week. I spoke to the lead mechanic who will be replacing the HV battery on my car. My car is the first customer car they have done the battery replacement on site. They did not know if any other dealerships will also be doing the HV battery replacements. The area they will be covering is called the London area so quite a large area. Cars outside this area will still be going to Tilbury.

 

[inf0mike]

The area they will be covering is called the London area so quite a large area. Cars outside this area will still be going to Tilbury.

Interesting since Tilbury is much closer to London than Portsmouth.

 

[HandyAndy]

Does anyone know of the Portsmouth dealer has an actual complete list of EVs they plan to upgrade? I bought my Ioniq near Bristol, but it's now in Winchester, so would love to be able to find out a) if mine's on their list, and b) approx when they want to do the swap.

 

[mikeselectricstuff]

I think that's very poor on Hyundais part then, what if your new battery had a major failure in 6months time what would/could you do in that circumstance?

PS: Hope that doesn't happen by the way, just using an extreme example

I think they mean that the new battery's warranty ends at the same time the original one would have. This is pretty much standard for any warranty replacement part

 

[Spider]

Thanks Spider. I would be very interested in a full update after the event.
Of special interest, is there a change from the original 10 year Traction Battery Coolant replacement to the very expensive 4 year Coolant Change, mandated for newer Cars?

Main HV battery replaced today at Portsmouth got the car back the same day all ok until I got home and found charging lead missing!! so I have that to sort tomorrow. I dropped car to them at 9am and new HV battery fitted and charging by 14.30pm. Apart from my missing charging lead the experience was really smooth and very quick. I was given a new Kona EV while the work was being done. In answer to your question the coolant is still blue.

 

[Jaredreabow]

i'd love to know how this system works as I have a old kona, late 2017 and it still has not been sorted nor have i been contacted past the signing an agreement

 

[HandyAndy]

i'd love to know how this system works as I have a old kona, late 2017 and it still has not been sorted nor have i been contacted past the signing an agreement

What's the battery capacity in that Kona? And is it a liquid-cooled one? The 2017 Ioniq had 28 kWh capacity, was air-cooled, and has different chemistry to the
2019-on Ioniqs with 38 kWh liquid-cooled. The Konas from then on would used the same chemistry, and came in 39 and 64 kWh choices.

The early Ioniq 28s are not affected by this battery recall at all, and are reckoned to be pretty bullet-proof, but will of course degrade over time & miles.
Presumably early Konas are similar?

 

[stageshoot]

What's the battery capacity in that Kona? And is it a liquid-cooled one? The 2017 Ioniq had 28 kWh capacity, was air-cooled, and has different chemistry to the
2019-on Ioniqs with 38 kWh liquid-cooled. The Konas from then on would used the same chemistry, and came in 39 and 64 kWh choices.

The early Ioniq 28s are not affected by this battery recall at all, and are reckoned to be pretty bullet-proof, but will of course degrade over time & miles.
Presumably early Konas are similar?

There was no such thing as a 2017 Kona Electric, they were first released in Sept 2018 with the 64Kw usable battery (would assume the 2017 is a typo and it will be a late 2018/19 car)

 

[KJ(kona junkie)]

My 19 reg Kona went in to Bristol Street Motors, Bristol today for collection by Hyundai for Traction Battery recall. Interesting conversation with desk operator. Apparently they have sent 5 or 6 to Tilbury so far. The early ones were picked up on large 8 car transporters filling up over the South West area. The result was that it could be 4 or 5 days before they were picked up. Now they are picked up individuals on one car enclosed transporters and the turn around seems more effective . Must be a lot of drivers! Hope to see mine back in 10 days to 2 weeks.

 

[AKB62]

My 19 reg Kona went in to Bristol Street Motors, Bristol today for collection by Hyundai for Traction Battery recall. Interesting conversation with desk operator. Apparently they have sent 5 or 6 to Tilbury so far. The early ones were picked up on large 8 car transporters filling up over the South West area. The result was that it could be 4 or 5 days before they were picked up. Now they are picked up individuals on one car enclosed transporters and the turn around seems more effective . Must be a lot of drivers! Hope to see mine back in 10 days to 2 weeks.

Hi , have you had your car back yet ? Mine has taken 3 weeks so far and no sign of it coming back soon . I telephoned Hyundai Customer Care last Friday and they said they would phone me back but they didn’t . I chased them up on tuesday and again they said they would call me back with an update and they still haven’t called me back . I’ve just chased them up again today and they still can’t give me any information as the two people who are dealing with the battery recalls aren’t working today.
I am fuming as it’s costing me a fortune in petrol as my courtesy car is an m series BMW .
Can I claim my fuel costs ?

 

[KJ(kona junkie)]

No, no word or sign of my car's return yet. I am lucky in that I have a Kona electric as a loan car so I haven't pushed yet for a return. Going on holiday for a week tomorrow ( in UK with the loan car) so I will chase them when I return.
Coincidentally, I had a letter today from Hyundai asking me to book my car in for the battery recall and giving another Hyundai card top-up. I don't know if the department's speak to each other. Happy to have the top up though.
Sorry to hear about the fuel cost. Must be worth a try to get it paid. It's an extra cost brought about by their action. Good luck.

 

[KonaPulse]

Strange it's taking so long for the replacement battery to get installed. Here in Ireland the car they pick up the car at 8am and have it back to you with the new battery at 6pm. Would not be happy with the car being gone for weeks for a job that takes half a day really

 

[Sussex Trug]

Received a letter last week with a follow up call from Hyundai this morning. They said that there were two service Centres in my area at Portsmouth and Richmond (Surrey). They were previously handling everything at Tilbury.

I was told that they could do the job in about 4 Hours at Portsmouth. This seems to agree with what Spider has said. Apparently there is no shortage of batteries but there is no plan to widen to all the dealers. I suppose a few specialist centres doing just the one operation is more efficient.

I will arrange for mine to go in next month and see how it goes.

 

[KJ(kona junkie)]

Received a letter last week with a follow up call from Hyundai this morning. They said that there were two service Centres in my area at Portsmouth and Richmond (Surrey). They were previously handling everything at Tilbury.

I was told that they could do the job in about 4 Hours at Portsmouth. This seems to agree with what Spider has said. Apparently there is no shortage of batteries but there is no plan to widen to all the dealers. I suppose a few specialist centres doing just the one operation is more efficient.

I will arrange for mine to go in next month and see how it goes.

Sounds a good idea to avoid the black hole of Tilbury. They have had my Kona now for 3 weeks to replace the traction battery.

 

[Surface Effect]

Received a letter last week with a follow up call from Hyundai this morning. They said that there were two service Centres in my area at Portsmouth and Richmond (Surrey). They were previously handling everything at Tilbury.

I was told that they could do the job in about 4 Hours at Portsmouth. This seems to agree with what Spider has said. Apparently there is no shortage of batteries but there is no plan to widen to all the dealers. I suppose a few specialist centres doing just the one operation is more efficient.

I will arrange for mine to go in next month and see how it goes.

Just FYI, we had our 2019 Kona battery replaced last Friday at Richmond, Portsmouth. Left the car with them at 10:30 and received a call at 13:40 to say that it was finished and was now on charge. We picked it up around 15:00 with 55% charge which was plenty to get us home. We were given a brand new Kona courtesy car (but missed the ventilated seats and HUD, though!). Having waited so long to get the job done it was a bit of a shock to have it happen so quickly.