[BrianDM]

I have started to occasionally lose my profile settings. I get a message on the infotainment screen saying that linking to the account has been disabled from the phone and all settings reset to factory default. It loses the profile settings I have setup including setting units back to kilometres and also turns off parking distance warnings. I have a profile backup and have restored that but it doesn't restore everything from the backup so I have to set it up again!

Has anybody any idea how to stop it? It may have started after I setup a second profile for my wife.

The actual screen message is:

 

[Goldfish120]

We have two Profiles and have had no issues since November. Then about a 2 weeks ago mine also bombed out, not sure if it was after the an update. The key thing is to save a back up using the Kia connect app. I had done this but when I first got the car and then had changed things. I then reconnected and it has been fine since. I have also made sure I have backed things up in Kia connect so if it does do it again I can get everything back again.
Kia Connect- More > User Settings > User Profile Backup. Also you can play around in Vehicle Settings area on the app to customise the profile.

 

[BrianDM]

Interesting that you have 2 profiles setup as well as we only started to get the problem when we created a second profile.

I already backup my profile but, as I said in my original post, the problem is there are quite a few things not backed up in the profile. I also have to pair my phone again and save all my radio favourites.

I have logged the fault on the Kia Connect contact us support form but have had no reply and, as I didn't get any reply after logging the remote heating problem, I'm not expecting anything this time either!

 

[Goldfish120]

Interesting that you have 2 profiles setup as well as we only started to get the problem when we created a second profile.

I already backup my profile but, as I said in my original post, the problem is there are quite a few things not backed up in the profile. I also have to pair my phone again and save all my radio favourites.

I have logged the fault on the Kia Connect contact us support form but have had no reply and, as I didn't get any reply after logging the remote heating problem, I'm not expecting anything this time either!

Hmm we have had two profiles since Day 1 with the vehicle. Strange it keeps loosing it. I know 211214 December Nav update has resulted in settings not being saved. Perhaps this is another glitch.

 

[MrMjay]

Same issue, with an IONIQ 5...:

"Linking to the account has been disabled from the...

Just got this message when turning-on the car: Followed by a frozen screen - the message cleared itself, but the infotainment system is stuck on the initial screen with the standard warning and 'Confirm' and 'Language' buttons. Pressing 'Confirm' has no effect. It has the 07th Jan 2022...

www.ioniqforum.com