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Prompted by discussion on another thread over misuse of the red button, I wondered what constitutes a true emergency.

Have you ever had to press the red button on a rapid charger in an emergency? What were the circumstances?
 

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If I need to charge and the pump isn’t working that’s an emergency! Have pressed it to try resetting an out of order pump, and done the twist and pull on a couple of different occasions. Was even feeling charitable and reset one I wasn’t using when I spotted it was out of order. Came back on all happy and smiling after a couple of minutes. Don’t 'spose it'll always work, but well worth checking the button hasn’t been pushed in and left in if a pump isn’t doing what it should be.
 

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I've had to push the button on 5 or 6 different Ecotricity chargers in the last year. Once to re-set it when I'd turned up and it saying it was offline, and the rest to stop a charge due to the app crashing and not being able to stop the charge otherwise. Since Ecotricity altered the app a few months ago, I haven't had to resort to using the button.

So no real emergencies, more not wanting to wait for it to time out after 45 minutes.
 

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I think that if you cannot use the app, you can try phoning the help line to have charge started or stopped.
Providing it isn't outside the hours of 8:30am – 7pm Monday to Thursday, 8.30am – 6pm Friday, and 9am – 4pm Saturday.
 

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As someone who hasn’t had to use these yet, could someone explain the thing about twisting and pulling?
Simply push the button in. It locks in. Then you give it a bit of a twist and it pops out. Quite a small movement either way.

It seems like it does a soft re-boot on the system. I got a charge at Hopwood on Sunday, after it had been giving me an initialisation error every time.
 

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At the weekend I used the chargers at M62 (E) one had the button pushed in, I tried to twist and pull but it wouldnt release, and I was being quite forcefull. Is there a knack to it or wasn't I pulling it hard enough? (stop sniggering back there ;) )
The second pump worked ok.
 

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At the weekend I used the chargers at M62 (E) one had the button pushed in, I tried to twist and pull but it wouldnt release, and I was being quite forcefull. Is there a knack to it or wasn't I pulling it hard enough? (stop sniggering back there ;) )
The second pump worked ok.
Shouldn't need any force, just a slight twist and it should pop out, it is spring loaded so doesn't need to be pulled.
 

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At the weekend I used the chargers at M62 (E) one had the button pushed in, I tried to twist and pull but it wouldnt release, and I was being quite forcefull. Is there a knack to it or wasn't I pulling it hard enough? (stop sniggering back there ;) )
The second pump worked ok.
It’s not always as simple as just pulling it hard, sometimes you've got to wiggle it just right too... keep practicing!!
 

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