Renault Zoe - Faulty R-Link unit
I wanted to share this with the forum in case it is of any use to someone who had the same issue.
About a month ago the R-link in the Zoe started to display a colourful Icon with "www.gotoyourlocaldealer.com" across it, but would not do anything else. The car worked fine, just the R-Link had failed. I had hoped, that as it was a common (just about) R-Link with the CLIO, it should be relatively simply to solve by the local dealer.
This issue took two visits to my local Westover Renault Dealer to diagnose the actual faulty part (both in May), and the third visit at the end of May changed to actual defective R-Link unit. The service process for the latter visit was not explicit enough from Renault HQ for the Local dealer to re connect the "Renault Connected Services" and hence enable the key feature I need, the calendar function for charging the car. The last visit in the first week of June was also not able to resolve the issue, and it seems the main diagnostic process was via email with Renault headquarters, which brings in delay and, no doubt, frustration to all. So although I picked up a nicely charged and cleaned car, it was in the same state as I brought it that morning.
Hence that evening, I decided to work it out myself, based on my experiences in a lifetime in IT Networking, services and applications. I resolved the issue in around an hour and recorded the process in the attached document. I send this to the local dealer, based on the issues they were having with Renault HQ to diagnose and resolve this issue, and suggested it might be a good idea to pass this to them and to other interested parties to save the poor Zoe owners multiple trips to the Garage.
Lastly, I am not complaining about the service from my local dealer, as this is a new type of car for them and there are precious few around to give them practice, it just seems a slow process to diagnose issues if the local manuals are limited and all there is are emails back and forth with Renault HQ.
I wanted to share this with the forum in case it is of any use to someone who had the same issue.
About a month ago the R-link in the Zoe started to display a colourful Icon with "www.gotoyourlocaldealer.com" across it, but would not do anything else. The car worked fine, just the R-Link had failed. I had hoped, that as it was a common (just about) R-Link with the CLIO, it should be relatively simply to solve by the local dealer.
This issue took two visits to my local Westover Renault Dealer to diagnose the actual faulty part (both in May), and the third visit at the end of May changed to actual defective R-Link unit. The service process for the latter visit was not explicit enough from Renault HQ for the Local dealer to re connect the "Renault Connected Services" and hence enable the key feature I need, the calendar function for charging the car. The last visit in the first week of June was also not able to resolve the issue, and it seems the main diagnostic process was via email with Renault headquarters, which brings in delay and, no doubt, frustration to all. So although I picked up a nicely charged and cleaned car, it was in the same state as I brought it that morning.
Hence that evening, I decided to work it out myself, based on my experiences in a lifetime in IT Networking, services and applications. I resolved the issue in around an hour and recorded the process in the attached document. I send this to the local dealer, based on the issues they were having with Renault HQ to diagnose and resolve this issue, and suggested it might be a good idea to pass this to them and to other interested parties to save the poor Zoe owners multiple trips to the Garage.
Lastly, I am not complaining about the service from my local dealer, as this is a new type of car for them and there are precious few around to give them practice, it just seems a slow process to diagnose issues if the local manuals are limited and all there is are emails back and forth with Renault HQ.