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Mine burnt out the other day. Had the 32A unit for 3.5 years without issues until now. Waiting on the original fitter to get a quote for replacement.

View attachment 122971
My charger was over 3 years old and eventually i got Rolec to send me a replacement free of charge.
Admittedly i had to threaten court as it is a known manufacturing fault before they accepted it.

I am a spark so no big deal me fitting it but i suggest you shouldnt be shelling out for a replacement.
 

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The old chesnut saw sigs of mine doing this and redone conenctions a while back with new cable internals. Still been getting hot. Have decided to ditch the rolec and get a veirdian classis thanks to recomendations on here. Still well prices in comparison to rolec and similar modular design but main thing is also its metal solid box and internals do look more tougher than super cheap rolec RCBOs
 

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Shock horror. Another where the neutral has been left loose by the installer! Just like mine was.
Odd isn't it that they always without fail leave the neutral loose! 🤣
I would send that picture to Rolec and ask them why it happened for a laugh. My daughter is after an EVSE but guess which one she will not get.
Rolec missed a trick by not doing a recall. Would have been easy and garnered a lot of positivity in the industry if they had done so.
They know where the failures are so firing a few letters out would have done their sales a lot of good.
These RCBO's can be bought from AliExpress for around $4 each. Goodness knows how much Rolec get them for.
 

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Sparky replaced the RCBO supplied from Rolec which is a green one. Labour free but I paid for the part.
Very poor of Rolec charging for the part. I hope it was less than a fiver but I somehow doubt it!
 

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Think it was £70. The sparky/fitter (excellent company) dealt with ROLEC to get the replacement part, I didn't get a reply from ROLEC. Honestly I didn't have the time to deal with ROLEC, I've got better things to do. I just won't use (or recommend) ROLEC products again.
 

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Think it was £70. The sparky/fitter (excellent company) dealt with ROLEC to get the replacement part, I didn't get a reply from ROLEC. Honestly I didn't have the time to deal with ROLEC, I've got better things to do. I just won't use (or recommend) ROLEC products again.
Not so much fitted for free as it sounds like you were charged a high cost for the replacement part rather than a more sensible price plus labour (other brands for a similar are less than half this price at normal online retail prices, and presumably the installer got it with additional trade discount). Not saying there is anything wrong with this approach, they need to cover their costs too (unless the unit was still under warranty, then I would not have expected any charge for the replacement part).
 

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Think it was £70. The sparky/fitter (excellent company) dealt with ROLEC to get the replacement part, I didn't get a reply from ROLEC. Honestly I didn't have the time to deal with ROLEC, I've got better things to do. I just won't use (or recommend) ROLEC products again
Not so much fitted for free as it sounds like you were charged a high cost for the replacement part rather than a more sensible price plus labour (other brands for a similar are less than half this price at normal online retail prices, and presumably the installer got it with additional trade discount). Not saying there is anything wrong with this approach, they need to cover their costs too (unless the unit was still under warranty, then I would not have expected any charge for the replacement part).
Where is Ann Robinson when she is needed!
 

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There was nothing wrong with the electrician charging for replacing the RCBO, just that they should have broken the price down. My guess is that it was supplied FOC to the Sparky and he passed the install cost as a part cost. Again no problem with that as it wasn't his fault and shouldn't do the job for free.

What needs to be done is that all owners of these Rolec EVSE's need to take the cover off and check the connections for overheating. It is ALWAYS the neutral on the upper connector.
Then take a picture if it is suffering and send it off to Rolec. Its about time they fessed up and supported what is clearly a dangerous fault solely caused by their decision to purchase from a dubious supplier.
I will be doing so.
 

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There was nothing wrong with the electrician charging for replacing the RCBO, just that they should have broken the price down. My guess is that it was supplied FOC to the Sparky and he passed the install cost as a part cost. Again no problem with that as it wasn't his fault and shouldn't do the job for free.

What needs to be done is that all owners of these Rolec EVSE's need to take the cover off and check the connections for overheating. It is ALWAYS the neutral on the upper connector.
Then take a picture if it is suffering and send it off to Rolec. Its about time they fessed up and supported what is clearly a dangerous fault solely caused by their decision to purchase from a dubious supplier.
I will be doing so.
And Matt Allwright would be pleased to hear from you no doubt, even if Ann wouldn't.
 

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There was nothing wrong with the electrician charging for replacing the RCBO, just that they should have broken the price down. My guess is that it was supplied FOC to the Sparky and he passed the install cost as a part cost. Again no problem with that as it wasn't his fault and shouldn't do the job for free.

What needs to be done is that all owners of these Rolec EVSE's need to take the cover off and check the connections for overheating. It is ALWAYS the neutral on the upper connector.
Then take a picture if it is suffering and send it off to Rolec. Its about time they fessed up and supported what is clearly a dangerous fault solely caused by their decision to purchase from a dubious supplier.
I will be doing so.
If it was under 3 years old then Rolec should be paying the spark, not you.

As to checking how tight the connection is, I almost guarantee it will be tight. It doesn't come loose to generate the heat it is from a poor internal contact.

Rolec should just bite the bullet and replace them all anyway.
 

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If it was under 3 years old then Rolec should be paying the spark, not you.

As to checking how tight the connection is, I almost guarantee it will be tight. It doesn't come loose to generate the heat it is from a poor internal contact.

Rolec should just bite the bullet and replace them all anyway.
That's true. If it was installed under the OLEV grant they must provide a 3 year warranty.
 

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Turns out the fitter didn't charge for the repair or the replacement part in the end. Also ROLEC additionally sent me the replacement part for nothing, don't know how they got my address but it just turned up. My charger was fitted over 3 years ago so it all turned out good in the end! Nice one ROLEC!
 

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You forgot that you didn't pay £70 for replacing the RCBO? A bit odd!

Not had a brown envelope arrive on the mat have you? :D🤣
 
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