I have to agree that the standard of service offered by dealers that are large franchises has declined noticeably in the last 2 years. When I bought the 40Khw in March 2018, I used a small dealer about 15 miles away, got a really good standard of service that I was very impressed with. When I went back a year later for the first service, I was shocked to find that they had given up the NISSAN franchise, so had to go to the next nearest NISSAN Dealer, found them efficient and okay, even gave the car a free charge on their rapid before I picked the car up.
Shortly after they did the drive shafts for me under warranty and again seemed efficient, went back for the 2 year service and there was a noticeable change. Where they had 2 persons on the service desk, it had been cut to one person and he was struggling to deal with customers and answer the phone. I had a phone call at 3 o'clock to say the car was ready to pick up, I arrived at 4 o'clock and the car wasn't ready at all, still had the software up date to do and the recall for the battery plait. I had to wait and wait, quarter to six before it was ready, the service guy more or less threw the keys at me and said there you go, I vowed then that I would never return.
To me. the problem is that they have had to make extensive cuts to remain profitable now that car sales have taken a massive nose dive.
I use Martins of Winchester. now. a small family run dealership and gives excellent service, when I upgraded to the 62Kwh. I got an amazing deal, even included 2 years free servicing, had to take the car back last week to get the drive shafts done under warranty. They did the job in 2.5 hours very efficient and polite, so there's a plug for them, it pays to use these small dealers, but I suspect that there is not many of them around.
