My side window was smashed this morning preheat was on. Has this happened to anyone else. Not covered under warranty.
Told them this is not an isolated incident they are not having it. Quoted £326.32 to repair. Going through insurance £140.Very sorry to see this. That’s certainly quite worrying. Even if it was set to a high temperature and pointing to the glass, that shouldn’t happen surely. Is there some stress or weakness in the glass design I wonder? Historically I’ve always used warm or even quite hot water to quickly deice car windows, right across my 50 driving years. Never seen this happen until now.
I understand that glass isn’t covered under warranty typically. However, if this has happened spontaneously, just by using the cars built in heater/defrost facility (exactly what it is intended for!) then surely that counts as a manufacturing or design defect? I would be pushing hard for a warranty repair. This should not have happened. IMO you did nothing wrong here. Good luck in getting it sorted.
Have a go at Kia UK? This should not have happened. I can understand applying the windows aren’t covered T&C rule when it’s caused by a stone impact or some other physical abuse cause, and that’s fair enough. However, just a normal frosty morning and with normal heater usage the car should be designed to cope with that. Whatever happened to customer goodwill? I am beginning to think that the much publicised Kia 7 year warranty isn’t all it’s cracked up to be. This should be a warranty repair. Had it been Toyota, they would not have quibbled I’m quite sure (there again it probably wouldn’t have happened then either)Told them this is not an isolated incident they are not having it. Quoted £326.32 to repair. Going through insurance £140.