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You got lucky. There is an active drive by Octopus to drag users onto the GO tariff.
Up until the 15th July, I was a very content Octopus customer. I provided two meter readings at the end of the month and a statement appeared a couple of days later. SMETS2 meters were installed and the installation went well; however, it quickly became apparent to me that Octopus' backend systems are still under development. I am now on GO: this took 7 weeks from meter installation. Looking at My Account online, I still have warnings stating that, for electricity, they are still waiting for industry data and, for gas, they cannot fetch data as I am not on supply. Neither warning is true, as they have at my request raised a manual bill based on smart meter data. The other problem that I have encountered is that CS seem detached from what is going on. For example, I asked for advice on how I should read the meter as I am only seeing a R1 meter reading? I have pointed out that standing charges are not being added to the cost data on the IHD. I have also asked what their actual smart meter billing period is as there is nothing about this online: the response was that if I submit a manual reading they will generate a smart bill. This just seems to be plain daft. This is the sort of information that new customers would expect to see in some form of FAQ listing on a supplier's website. It is almost as if smart metering has just been thrust on them, and CS has been kept entirely separate from the process. I should add that from reading other forums, other suppliers appear to be equally stressed about smart meters.
 

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There is no need for a "supply monopoly" to sort out this mess with metering, we only need a system when a single company is responsible for all metering in an area. It would also save lots of money.
We could have had a single company installing smart meters street by street if the job had been given to the DNO instead of the supplier.
 

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They can still install SMETS1 but will not get smart meter credit for it.
Just found a quirk with this.
If Octopus switch a non-Liberty SMETS1 electric smart meter to a Liberty one in order to get you on to the Go tariff. If you have a SMETS1 Gas meter it will no longer be able to communicate via the new electric meter as the SMETS1 meters need to be installed in pairs.

So in the future your SMETS1 gas meter will also have to be replaced.
 

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We could have had a single company installing smart meters street by street if the job had been given to the DNO instead of the supplier.
I think that particular ship has long since gone. Suppliers were encouraged to install their own meters under a Foundation Stage to give them time to develop backend systems etc. SMETS1 was seen as a stop gap but delays to SMETS2 and the DCC led to more SMETS1 meters being deployed than was ever envisaged. Even after these delays, it is widely reported that SMETS2 meters have been deployed too soon (no doubt under Govt pressure). Even SmartEnergy GB admits that there are ongoing operational problems with some of the smaller suppliers.
 

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Octopus are great for the inovative tarrifs they offer but...
i found that they wrongly programmed my meter as i kept getting incorrect bills. It seems sorted now. And they can re-program the things remotely so don't have to waste your time. Overall im really happy with smart meter and use the display every day.
 

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Your display should say octopus go on the tarrif section and show the 5p and 14p rates. If not theres a problem and your bills will be wrong.
I suspect that we are talking about different IHDs. My Chameleon shows the R1 tariff rate only. No mention of Octopus GO.
 

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You got lucky. There is an active drive by Octopus to drag users onto the GO tariff.
Drag users onto the GO tariff? Um, don't you mean offer the GO tariff? And if you read this article:

https://www.bbc.co.uk/news/business-49680943

it becomes clear why Octopus are struggling to get SMETS2 meter installs working up north. If I may quote:

Two different contracts were given out by the government to install those networks. The Southern Communications Network is being run on pre-existing mobile technology, while the Northern Communications Network is being run via specialist radio signal.
Northern connection
A number of the companies claim that problems with the signal in that Northern Communications Network mean that they cannot reliably connect customers to it. Therefore customers living in the South of England and Wales are much more likely to receive a second generation meter, than those living in the North of England and Scotland.
Octopus energy said the priority was to ensure customers' needs were met.
"Where a second generation meter can be reliably installed and commissioned, we'll do that," the firm said. "Otherwise we'll offer customers the choice between first generation or waiting until second generation is available."
 

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Your display should say octopus go on the tarrif section and show the 5p and 14p rates. If not theres a problem and your bills will be wrong.
Fake news. The IHD can be wrong (as mine was for a while), and the bills correct. Thanks to SmartDCC (the company responsible for the UK's smart data networks) the setup of the IHD is a very complicated multi-stage process and prone to error. Octopus sorted mine quite quickly when I pointed out it was showing the wrong tariff, but it's a separate issue (remarkably).
 

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Fake news. The IHD can be wrong (as mine was for a while), and the bills correct. Thanks to SmartDCC (the company responsible for the UK's smart data networks) the setup of the IHD is a very complicated multi-stage process and prone to error. Octopus sorted mine quite quickly when I pointed out it was showing the wrong tariff, but it's a separate issue (remarkably).

Possibly, but the sad thing is that many consumers think that the IHD is the smart meter. If the tariff rates on the IHD are incorrect then so must be the bill. I was reading a thread last night where a poster was complaining that his IHD wasn't showing a reading for gas. He had run an extension cable so that he could place the IHD next to the gas meter in an attempt to get a reading.
 

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I suspect that we are talking about different IHDs. My Chameleon shows the R1 tariff rate only. No mention of Octopus GO.
Our SMETS 2 chameleon IHD on the GO tariff only shows the 15p rate during the day. If you check it at 3am (I set my alarm to check) it only shows the 5p tariff. It is correctly combining the two to give the correct overall cost.
 

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Our SMETS 2 chameleon IHD on the GO tariff only shows the 15p rate during the day. If you check it at 3am (I set my alarm to check) it only shows the 5p tariff. It is correctly combining the two to give the correct overall cost.
I will take your word for it as, at the moment, my IHD is showing gas only. I am guessing that Octopus are trying to find a way to add the daily standing charge to the cost data. I can see why many people think that IHDs are a complete waste of money.
 

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My octopus smets1 meter and IHD were both displaying supergreen tariff.

I did ask them to fix this, and they managed to unpair the IHD so I cant even see the kwh.

At some point later they updated the meter to day/night rate and it now gives 2 separate readings. At the same time my bill changed from average kwh price to day and night price.

But I've always been billed at the GO rate.

So I'll get them to fix the IHD when they do the gas and all should be good.
 

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I am a bit confused by Octopus after switching from Bulb

I have a SMETS1 meter originally fitted by OVO before I switched to Bulb (who could not use it). In July Bulb told me they couldn't fit a SMETS 2, so I switched to Octopus who told me they could within 2 - 3 weeks of signing up - also I wanted to use the Go tariff.

  • Aug1 switched to Octopus
  • Aug 3 (Sat) received an email with button link click here to switch to Go. I don't do that as I knew I didn't yet have the SMETS2
  • Aug 5 rang Octopus who said I should get the meter in 2 - 3 weeks and could then have Go
  • Sept 8 rang Octopus. They said that was incorrect information I was told in August and I can have Go on my current meter, so I should have clicked on the link to start Go back on Aug 3. She said if I do it now I will be on Go and they offered £40 compensation for the five weeks I could actually have been on Go. She also said they are no longer replacing SMETS1 with SMETS2 because there will soon be an upgrade for SMETS1 that will make it work with Octopus. She said I would be sent a glow stick (whatever that is)
  • Sept 9 received email from Octopus saying I am now on Go. Haven't yet checked whether it is actually working but done a few scheduled 00:30 charges on my Kona.
  • Sept 12 I receive a mysterious package (from Hildebrand) which I presume may be the aforementioned glow stick. It is a USB plug with a white dongle but no manual or any kind of instructions on what it is/does.
 

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  • Sept 12 I receive a mysterious package (from Hildebrand) which I presume may be the aforementioned glow stick. It is a USB plug with a white dongle but no manual or any kind of instructions on what it is/does.
 

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Thanks it seems relevant but I couldn't make out exactly what to do from that.

"In my case I also have a Hildebrand Glow Stick as a CAD. The Glow Stick, which looks something like an oversized USB stick, also connects as a CAD to the smart meter"

But I don't know how to connect it to the meter, it just has a normal 3 pin plug. Or do I get octopus to come and fit it I wonder?
 

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Nothing on that site seems to make any sense to me.
I would agree that Octopus’ website lacks any form of useful information for their smart meter customers. I note that other suppliers such as Shell provide their customers with a smart meter guide which includes information on how to use the IHD; take a manual reading from a smart meter etc. The online App also hasn’t been adapted for smart meters.
 
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