Up until the 15th July, I was a very content Octopus customer. I provided two meter readings at the end of the month and a statement appeared a couple of days later. SMETS2 meters were installed and the installation went well; however, it quickly became apparent to me that Octopus' backend systems are still under development. I am now on GO: this took 7 weeks from meter installation. Looking at My Account online, I still have warnings stating that, for electricity, they are still waiting for industry data and, for gas, they cannot fetch data as I am not on supply. Neither warning is true, as they have at my request raised a manual bill based on smart meter data. The other problem that I have encountered is that CS seem detached from what is going on. For example, I asked for advice on how I should read the meter as I am only seeing a R1 meter reading? I have pointed out that standing charges are not being added to the cost data on the IHD. I have also asked what their actual smart meter billing period is as there is nothing about this online: the response was that if I submit a manual reading they will generate a smart bill. This just seems to be plain daft. This is the sort of information that new customers would expect to see in some form of FAQ listing on a supplier's website. It is almost as if smart metering has just been thrust on them, and CS has been kept entirely separate from the process. I should add that from reading other forums, other suppliers appear to be equally stressed about smart meters.You got lucky. There is an active drive by Octopus to drag users onto the GO tariff.